Job Description
This POSO Coordinator I position will provide frontline POSO support to managers and employees within the Colleges of Education, Fine Arts and Communication, and Honors. Reporting to the POSO Business Partner, this role serves as the primary point of contact for student and SHRA recruitment, hiring, and employment transactions, and supports the effective implementation of POSO policies, procedures, and service standards. In collaboration with POSO Business Partners and POSO teams, the Coordinator I ensures consistent service delivery, compliance with institutional guidelines, and facilitates a positive customer experience. This position also contributes to policy communication and process improvement initiatives. The POSO Coordinator I focuses on operational excellence, customer service, and process adherence. Consistent with POSO’s values, this role is critical to delivering a reliable, high-quality customer experience. The POSO Coordinator I applies, communicates and promotes human resources procedural best practices that support the units in achieving their university and unit goals and objectives. The work involves developing and maintaining productive and collaborative work relationships with POSO teams and external units serviced by listening, understanding and responding to apparent and underlying needs, resolving problems, and continually seeking to provide the highest quality service. The POSO Coordinator I makes decisions within policy guidelines; communicates policies, procedures and guidelines; and evaluates patterns and recommends options to improve the customer experience. Employees are expected to maintain confidentiality of all information. Key responsibilities include Providing frontline POSO customer-focused services, resolving issues, ensuring compliance, and escalating complex matters appropriately (35%) Serving as the primary POSO advisor and administering compliant, full-cycle recruitment and employment processes (60%) Coordinating escalations, collaborating with POSO experts, and contributing to training and continuous improvement efforts (5%) Minimum Education/Experience Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. License or Certification required by statute or regulation None Preferred Experience, Skills, Training/Education Excellent communication, interpersonal skills, and ethics Experience in problem-solving and thorough knowledge of HR procedures and policies Experience using HR systems (including but not limited to Banner, PeopleAdmin, Salesforce, etc.) and ability to learn new technical systems, when necessary Experience in higher education or similarly complex, regulated organizations Knowledge of recruitment, hiring, and employment lifecycle processes Detail-oriented with excellent organizational skills, time management skills, and problem-solving skills License or Certification required by the Department None Special Instructions to Applicant Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section. If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. Applicants must be currently authorized to work in the United States on a full-time basis. Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement. Job Open Date 05/08/2026 Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. 05/15/2026 Op