Job Description
Position Number: 400565 Full Time or Part Time: Full Time Anticipated Recruitment Range Position Type: Job Category: Staff - Professional Organizational Unit Overview The Department for People Operations, Success, and Opportunity (POSO) supports the University’s mission through strong partnerships, excellent service, and people-centered programs. Central to ECU’s strategic priority for workforce success, POSO provides leadership to the university’s innovative and dynamic efforts to recruit, retain, develop, and support a thriving workforce and foster an equal opportunity learning and working environment. We seek to be recognized as a strategic partner and innovator – aligning services with university priorities, enabling community success, and contributing to long-term institutional goals. Compliance and personnel matters administered by this unit are governed by federal and state laws, regulations, statutes, and policies including but not limited to Title VII of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; the Equal Pay Act of 1963, as amended; the Age Discrimination in Employment Act of 1967, as amended; the Rehabilitation Act of 1973, as amended; the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended (VEVRAA); the Americans with Disabilities Act of 1990, as amended; the N.C. General Statutes 126-16, as amended; the UNC Policy Manual; and The Code of the University of North Carolina. Job Duties This POSO Coordinator I position will provide frontline POSO support to managers and employees within the Colleges of Education, Fine Arts and Communication, and Honors. Reporting to the POSO Business Partner, this role serves as the primary point of contact for student and SHRA recruitment, hiring, and employment transactions, and supports the effective implementation of POSO policies, procedures, and service standards. In collaboration with POSO Business Partners and POSO teams, the Coordinator I ensures consistent service delivery, compliance with institutional guidelines, and facilitates a positive customer experience. This position also contributes to policy communication and process improvement initiatives. The POSO Coordinator I focuses on operational excellence, customer service, and process adherence. Consistent with POSO’s values, this role is critical to delivering a reliable, high-quality customer experience. The POSO Coordinator I applies, communicates and promotes human resources procedural best practices that support the units in achieving their university and unit goals and objectives. The work involves developing and maintaining productive and collaborative work relationships with POSO teams and external units serviced by listening, understanding and responding to apparent and underlying needs, resolving problems, and continually seeking to provide the highest quality service. The POSO Coordinator I makes decisions within policy guidelines; communicates policies, procedures and guidelines; and evaluates patterns and recommends options to improve the customer experience. Employees are expected to maintain confidentiality of all information. Key Responsibilities Include Providing frontline POSO customer-focused services, resolving issues, ensuring compliance, and escalating complex matters appropriately (35%) Serving as the primary POSO advisor and administering compliant, full-cycle recruitment and employment processes (60%) Coordinating escalations, collaborating with POSO experts, and contributing to training and continuous improvement efforts (5%) Minimum Education/Experience Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. License Or Certification Required By Statute Or Regulation None Preferred Experience, Skills, Training/Education Excellent communication, interpersonal skills, and ethics Experience in problem-solving and thorough knowledge of HR procedures and policies Experience using HR systems (including but not limited to Banner, PeopleAdmin, Salesforce, etc.) and ability to learn new technical systems, when necessary Experience in higher education or similarly complex, regulated organizations Knowledge of recruitment, hiring, and employment lifecycle processes Detail-oriented with excellent organizational skills, time management skills, and problem-solving skills Special Instructions To Applicant Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write