Job Description
We are seeking experienced ServiceNow contractors to support enterprise IT Operations Management and CMDB-related initiatives within a high-visibility environment. This role will support operational sustainment, platform enhancements, reporting, integrations, and cross-functional initiatives tied to Service Central capabilities. The ideal candidate is hands-on, technically strong, proactive, and able to communicate effectively with both technical and non-technical stakeholders. Key Responsibilities Support and enhance ServiceNow backend capabilities related to: o CMDB o IT Operations Management o Discovery o Event Management o Service Graph Connectors o Performance Analytics Develop and maintain dashboards, reporting solutions, and operational metrics within ServiceNow, SQL and Tableau Support enterprise discovery and event management processes, including data quality, integrations, routing, and operational visibility Assist with sustainment activities, troubleshooting, configuration updates, and platform enhancements Collaborate with Product Owners, architects, developers, and operational stakeholders to translate business needs into scalable solutions Participate in Agile ceremonies and work management activities within Jira Provide documentation, knowledge transfer, and clear communication across teams Support high-visibility operational and strategic initiatives across the platform Required Qualifications Hands-on ServiceNow / Service Central experience supporting enterprise platforms Strong experience with: o CMDB o Discovery o Event Management o Service Graph Connectors o Data Performance Analytics o SQL Experience building dashboards and reporting solutions in ServiceNow Strong understanding of enterprise infrastructure and operational workflows Previous hands-on Agile experience using Jira Strong communication and stakeholder engagement skills Ability to work independently with minimal oversight Video screening required prior to submission Preferred Qualifications Experience supporting enterprise-scale ServiceNow environments and familiar with requirements intake process Experience with operational reporting and platform optimization Exposure to integrations and automation workflows Hands on Tableau development experience Product-minded approach with strong troubleshooting and analytical skills