Practice Manager

Description Reports To: Lead Practice Manager FLSA Status: Exempt Job Status: Full Time MISSION To build lasting relationships with providers, hospital staff, and other CSEP employees through advocacy, integrity, and reliability. JOB SUMMARY The Practice Manager is responsible for the smooth operation of the facility provider team. This includes credentialing, scheduling, reporting, and assisting the Facility Medical Director (FMD) with any requirements requested by the hospital. Because of the fast-paced and variable environment of an emergency clinic, Practice Managers must possess good stress-coping skills and be able to relate to people of all ages and backgrounds. They must be able to work accurately around frequent interruptions. SUMMARY OF DUTIES Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Enthusiastically accepts and endorses CSEP’s core values of Do Something Good, Empathy, Zeal, and Accountability Develops a relationship and works closely with Facility Medical Director(s) to ensure needs are met with the facility provider team Develops a relationship with assigned providers, helps fill shifts in times of need, provides support when necessary Collaborates with other company departments to complete required documentation and ensure all necessary items are maintained on file Assists the Facility Medical Director with provider schedule creation and maintenance Ensures schedules are complete and distributed 60-90 days in advance with an emphasis on equitable shift distribution Ensures assigned providers are properly trained, licensed, certified, and privileged as mandated by hospital bylaws, and state and federal regulations and tracks license, certification, and privilege expirations for all providers to ensure timely renewals Compiles and maintains current and accurate data for assigned providers Completes provider credentialing and re-credentialing applications, as well as malpractice applications Monitors application and follows-up as needed Maintains corporate provider contract files Verifies pay rates and hours for assigned providers are accurate each month Manages supply requests as needed Completes Medical Director monthly service log for the FMD each month Attends FMD meetings as invited, makes note of action items, assists, and follows up until completed Works with FMD’s to ensure monthly touch base meetings and chart reviews are completed and recorded Drafts communications and other documents for FMD as requested Coordinate meetings and conference calls as needed Answers phone calls, texts, and emails in a timely manner using exceptional customer service skills and good judgment Contributes to a positive, customer-service-oriented work environment Assists with monitoring provider chart completion Acts as a liaison between providers and billing companies to facilitate timely billing Participates in required company meetings Safely operates a personal vehicle on behalf of the company to attend offsite visits, meetings, and events with providers. Time driving is approximately 15% - 20% of the week Other duties as assigned by management. Requirements: REQUIRED COMPETENCIEs Communications (Oral): Communicates well one-on-one, in small groups, and in public speaking. Fluent, quick on feet, command of language. Keeps people informed Communications (Written): Writes clear, precise, well-organized documents using appropriate vocabulary, grammar, and word usage Conflict Management: Understands natural forces of conflict and acts to prevent or soften them. Effectively works through conflicts to optimize outcomes. Will not suppress, ignore, or deny conflicts Customer Focus: Monitors client satisfaction (internal or external). Establishes a partner relationship with clients. Visible and accessible to clients Excellence: Sets high stretch standards of performance for self and others. Low tolerance for mediocrity. High sense of responsibility First Impression: Professional in demeanor. Creates a favorable first impression-body language, eye contact, posture, etc. Integrity: Ironclad. Does not ethically cut corners/Earns trust of co-workers. Puts organization above self-interest Judg