Job Description
Become a part of our caring community As a Practice Support, you will be responsible for patient facing, non-clinical, Practice Support functions, within a CenterWell care center. Location : CenterWell Senior Primary Care office address: 2955 Brownwood Blvd, The Villages, FL 32163 Practice Support Role Overview: Navigate proficiently through EHR system. Schedule patients appropriately and accurately utilizing schedule software. Use customer service principles and techniques to assist patients calmly and professionally. Serve as a point of contact for patients entering and leave the care center. Manage new patient process per current workflow. Collect all payments due at time-of-service. Communicate with other departments as needed. Pre-visit planning including conducting insurance verification and eligibility for services, updating patient demographics, and communicating with patients to resolve insurance verification discrepancies. Ensure all documents are processed accurately per policies and procedures. Comply with compliance and privacy and security policies and ensuring all HIPAA protocols are followed to ensure patient confidentiality. Reconcile patient payments and verify with the daily financials. Use your skills to make an impact Additional Information Required High school diploma or equivalent. Knowledge of clinic policies and procedures and overall understanding of medical office flow. Proficient skills in computer programs. Operate standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc. Preferred Some college. One year clerical/billing experience in a healthcare organization. WORKING AT THIS SITE ALLOWS ELIGIBILITY FOR THE CHARTER SCHOOL PROGRAM PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) Hiring Event Please bring your resume and join us: Friday, May 15th from 9:30 AM to 1:30 PM at CenterWell Administrative Office (6503 Powell Road, The Villages, FL 32163) – RSVP’s are encouraged through Eventbrite at https://bit.ly/45bEpvS Benefits CenterWell offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including: Blue Cross and Blue Shield Health benefits Dental and vision benefits Matching Health Savings Account (HSA) Life insurance and short-term & long-term disability Paid time off, holidays, and jury duty pay 401(k) retirement savings plan with employer match And much more Scheduled Weekly Hours 40 Salary is commensurate with experience. Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to https://info.flclearinghouse.com/ About Us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physi