Job Description
Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Conduct tax interviews with clients Increase retention of all clients Offer additional products and services Generate business growth by supporting business to business sales activities Provide IRS audit support & attend audits as needed Further develop tax expertise Mentor and support teammates It would be even better if you also had... Knowledge and experience with a Windows-based computer system Experience working in a fast-paced customer service environment Availability to work in multiple locations and/multiple hours What you'll bring to the team... High School Diploma or equivalent Experience completing individual returns Tax planning and audit support Ability to effectively communicate in person and in writing Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course1 Additional experience for this position is acquired through training upon hiring