Job Description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Principal AI Consultant, Healthcare Services, AI COE Role Summary NiCE is seeking a Principal AI Consultant to bring deep healthcare industry expertise into our AI Center of Excellence. This is a principal-level individual contributor role for a senior Healthcare Provider expert with significant experience in patient access, contact center operations, digital patient experience, CX transformation, and the practical application of AI in service organizations. This is not a technical AI engineering role. It is an industry SME role focused on helping NiCE and our customers apply AI in ways that are operationally relevant, credible, and aligned to business goals. You will serve as a trusted advisor to internal teams and enterprise customers, bringing expert knowledge of healthcare provider operations, patient journeys, service workflows, automation opportunities, regulatory sensitivity, and industry trends. You will help connect NiCE AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI to the realities of provider environments and identify where AI can improve access, service quality, workforce productivity, and patient experience. Key Responsibilities Act as the Healthcare Provider SME Serve as the primary Healthcare Provider subject matter expert within the AI Adoption COE Bring deep understanding of provider operations, patient access, service workflows, and operating models into internal and customer-facing conversations Help internal teams