Principal, Servicing Escrow Management

Overview The Principal, Servicing Escrow Management, is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how escrow functions operate and why they operate that way, and can translate that expertise into scalable product capabilities. Reporting to the Director of Servicing Product, this role partners closely with Product and Engineering to ensure that platform functionality accurately reflects real-world servicing operations, regulatory requirements, and investor expectations. Within the broader servicing product organization, this role serves as the primary domain subject matter expert and is responsible for translating escrow management expertise into clear requirements, workflows, controls, and testing input for Product and Engineering, ensuring that escrow calculations, borrower obligations, disclosures, disbursements, and regulatory requirements are accurately reflected. The Principal plays a critical role in validating that business rules, functional requirements, workflows, and edge cases are intentionally designed and not implicitly assumed. This is a fully remote position that offers a competitive salary range of $130,000 to $165,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors. Responsibilities Product and Operational Alignment Ensure product design reflects real servicing escrow operations, including regulatory (e.g., RESPA/Reg X) and investor requirements (e.g., Fannie Mae, Freddie Mac, GNMA as applicable). Translate escrow operational processes into clear product requirements, business rules, controls, and system logic. Ensure borrower escrow obligations and escrow activities are handled accurately across all standard and exception scenarios, with appropriate controls, traceability, and auditability. End-to-End Workflow Definition and Validation Define and validate end-to-end (E2E) workflows across escrow domains. Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions. Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems. Product Translation & Requirement s Definition Translate domain expertise into product requirements, business rules, and system logic. Advise Product and Engineering on the operational implications of design and prioritization decisions. Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market. Surface risks early, particularly related to financial controls, regulatory compliance, and investor reporting. Engineering Partnership and Delivery Support Partner closely with engineering teams to refine requirements, clarify logic, and support implementation. Partner with Product and Engineering during backlog refinement and implementation planning to clarify requirements, validate business rules, and support functional decision-making. Testing, Validation, & Automation Contribution Contribute to the development of known-answer and scenario-based test cases for escrow workflows. Validate system behavior and outputs against expected financial, operational, and regulatory outcomes. Support UAT execution, defect triage, regression testing, and release readiness validation. Partner with QA and engineering to design and implement an automated test suite informed by escrow domain logic. Functional Ownership: Escrow Requirements Own escrow administration requirements, including disbursements, analysis methodology, statement generation, shortage/surplus handling, refunds, and exception processing aligned to RESPA/Reg X expectations. Define escrow setup requirements at boarding and transfer intake, including initial escrow configuration, baseline balances, tax/insurance lines, payment schedules, and coordination with Boarding/Transfers. Define requirements for escrow analysis, including projection logic, recalculation rules, cushion treatment, shortage/surplus determination, repayment options, and borrower-facing statement requirements.