Pro Assistant Sales Managers

Position Purpose: Pro Assistant Sales Managers report to the Store Manager and are responsible for managing Pro associates, sales, customer service, safety standards, product availability, store appearance, and profitability of a retail store. Pro Assistant Sales Managers collaborate directly with peers to ensure associates have the knowledge to help customers, perform processes, and execute general expectations for their positions. Pro Assistant Sales Managers exercise judgment and discretion alone, and in conjunction with, the Store Manager, Department Supervisors, and other Assistant Managers, in the day-to-day operations of the store. Pro Assistant Sales Managers have the responsibility of providing a safe working environment by ensuring associates follow all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions. The Pro Assistant Sales Managers oversee the in-store retail Pro team to ensure the successful execution of core Pro programs and processes to improve customer service, increase Pro sales and Pro loyalty, and create a speedy, accurate, and convenient shopping experience for our Pro customers. PASMs partner with the Store Manager, other ASMs, Outside Sales support (OSRs, PAEs, VSRs/PSRs), and In-Store Pro & Specialty Managers to develop strategies and objectives to drive Pro sales and profitability and develop game plans to implement a department strategy, manage direct reports, and ensure smooth Pro department operations. PASMs direct associates to top Pro priorities, provide regular coaching and ensure associates are equipped with proper selling skills. PASMs lead by example as a champion of people while delivering consistent results in sales, service and profitability. PASMs have a duty to uphold, maintain, and support all lawful company policies and positions. Key Responsibilities: 20% - Customer Service / Experience - Teach, coach and train the Pro Department Supervisor (DS) and D42 associates on, customer service standards, selling procedures, and operational excellence to improve profitability. Actively manage customer service at Pro to optimize and sustain sales performance, profitability, & customer satisfaction. Ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly. Ensure all D42 associates understand the importance of excellent customer service, in-stock, and store appearance. Recognize great customer service behaviors using Bravos and Homers and provide feedback on service standards. Connect all Pro customer service-related escalations to the appropriate associate and ensure resolution. 10% - On Shelf Availability - Ensure the Top Pro Classes are being maintained. Work with department associates and supervisors to address on-shelf availability opportunities in these classes. Follow up on Pro categories with a high number of visual outs; validate pack down processes and on hand accuracy; escalate opportunities to appropriate ASM peer or reach out to RMM for concerns with consistently out of stock product. Ensure D42 associates are accurately scanning and releasing product when checking out Pro customers, helping our systems maintain accurate on hand counts and generate orders for additional product when sold. 20% - People - Make recommendations in the selection process by assisting with recruitment and interviews, and make decisions on qualified candidates to hire. Review personal KD training completion and ensure D42 department’s Knowledge Depot training is current and promote engagement through use of learning tools available on the hdPhone. Evaluate performance and take action as necessary for personnel actions, which include: work allocation, training, development, performance management, problem resolution, discipline and terminations.Teach, coach and train the Pro DS and D42 associates on sales and customer service standards, selling procedures, product knowledge and operational excellent to improve profitability. Monitor associate engagement levels and drive voice of the associate initiatives. Identify and resolve associates’ concerns. Delegate tasks to Pro DS and teach them to assign tasks and follow up with their associates. Use coaching as a collaborative approach to improve performance through goal setting, providing feedback, and maintaining relationships; provide in the moment coaching based on observations and behavior and support active associate development. Support talent management efforts by monitoring succession planning and ensure all D42 associates have active Development Blueprints in place. Adhere to all THD policies and procedures and hold associates accountable for following all company policies and procedures. Ensure appropriate staffing in D42, address staffing opportunities and associate call outs, and monitor as