Process Improvement Director

Date: May 8, 2026 Location AUSTIN, TX DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas. If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us. Employee Benefits DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page. Review our Top 10 Tips for Success when Applying to State of Texas Jobs. Functional Title: Process Improvement Director Job Title: Director II Agency: Dept of State Health Services Department: Process Improvement & Innov Posting Number: 14093 Closing Date: 06/07/2026 Posting Audience: Internal and External Occupational Category: Management Salary Range: $7,015.16 - $9,635.50 Pay Frequency: Monthly Salary Group: TEXAS-B-27 Shift: Day Additional Shift: Days (First) Telework Travel: Up to 15% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 1100 W 49TH ST (RDM) Other Locations: Austin MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 97E0,SEI15 Job Description The Process Improvement (PI) Director II oversees the PI unit and works under the general direction of the Director of Compliance Operations, within the Office of Compliance and System Coordination (OCSC), in the Texas Department of State Health Services (DSHS). The PI Director performs advanced (senior level) managerial work in strategic operations; planning, organizing, implementing, and directing agency plans and reports, process and quality improvement projects, rules and advisory committees coordination, and project management support. Directs development of strategic objectives and action items that align DSHS programs with agency-wide strategic goals and facilitates processes to achieve those goals. Employs a high level of judgment and decision-making to ensure the strategic vision, mission, and goals of the agency are met through operational planning. Aligns agency-wide strategic initiatives with Health and Human Services (HHS) system-wide priorities. Coordinates planning, developing, and reporting progress on the agency’s five-year strategic plan that is developed every two years in accordance with the State of Texas legislative budget cycle. Coordinates implementation and reporting of the agency’s annual operational plan. Coordinates agency-wide project management, priority initiatives, program evaluation, and process or quality improvement projects. Develops presentations, researches information to identify gaps and opportunities for improvement, and proposes recommendations to agency leadership, state and federal agencies, and other stakeholders regarding agency improvement initiatives, plans, and reports. Coordinates execution of the DSHS Commissioner's directives, Chief Deputy Commissioner’s priorities, and OCSC Deputy Commissioner’s goals for compliance with agency, HHS system, state, and federal administrative standards. Establishes the PI unit as a resource for special projects and consultation services to internal and external stakeholders. Directly supervises management analysts and program specialists. Plans and assigns the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Essential Job Functions (EJFs) EJF 1: (25%) Develops policies, procedures, and guidelines; and monitors compliance. Develops techniques for evaluating DSHS executive business functions and department activities, subject to review and approval by agency leadership. Provides guidance and support to direct reports in project management strategies and tools and in the preparation of management and productivity reports a