Job Description
Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Pay Range $77,230.40 - $100,942.40 Scheduled Weekly Hours 40 Position Overview SUMMARY (Basic Purpose of the Job) Under general supervision of the Director of Management Engineering, supports process and performance improvement activities throughout Capital Heath (CH). Assists in making significant changes in clinical, operational or transformational processes through planning, developing, and implementing performance assessments and interventions. Serves as an internal process and performance improvement consultant and educator to internal clients including department managers and hospital administration. Utilizes industrial and systems engineering tools and techniques together with other proven improvement methodologies such as Lean and Six Sigma, as needed. Serves as a coach/mentor, role model, and change agent to Capital Health management in assessing and identifying their own performance improvement needs and opportunities as well as drive improvements and sustain results. Minimum Requirements Education:Bachelor's degree in Industrial Engineering, Operations Research, Organizational Development, Education, Finance, Management, Healthcare Administration, or other related field. Master's degree preferred. Experience:Three years experience in performing and/or facilitating process/operations improvement activities. Other Credentials Knowledge and Skills:Strong service orientation required. Must be able to communicate effectively with client personnel and employees at all organizational levels and develop effective working relationships with staff and a network of technical resources to include making presentations, serving as an instructor, and presenting timely reports to management. Must have strong leadership, coaching and mentoring skills. Special Training:Strong Microsoft Office applications (Excel, Word, Powerpoint). Lean Six Sigma Green Belt certification preferred. Basic knowledge of a discrete event simulation tool and statistical analysis tool (i.e. Minitab), preferred. Mental, Behavioral and Emotional Abilities:Able to relate to diverse ages and demographic backgrounds. Must be a team player with the ability to exercise sound judgment and discretion; ability to solve problems, be able to plan and be well organized. Able to build strong support and consensus, and ability to manage results, process and relationships. Change management skills required. Demonstrates understanding of operational, financial and human resource implications of large-scale change efforts. Demonstrates strong team dynamics and intervention skills. Able to lead, organize and conduct educational activities for all levels of the organization. Usual Work Day:8 Hours Reporting Relationships Does this position formally supervise employees? No If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager. Essential Functions Exercises discretion and judgement to perform operational assessments, including data collection, interpretation, and analysis; labor productivity analysis, and other proper tools and methodologies to ensure efficient and effective utilization of hospital's resources. Educates management and staff in collecting data, data analysis and the use of appropriate assessment tools and methodologies. Provides on-site consultation and training to department heads and senior management team to assist them in understanding and using methods and tools for managing resources, such as labor, equipment and supply, space, and other assets, more efficiently. Supports managers by providing timely and accurate productivity and operational benchma