Processing Assistant IV

JOB Transylvania County is a community with a rich cultural scene, grounded in tradition and history and with a vision for the future. We are a community that has a wonderful public and private education system that provides our region with a well-trained and viable workforce. Transylvania County has a population of 33,211, featuring over 250 waterfalls with the highest, Whitewater reaching a staggering 411ft. For the outdoor enthusiast there are 1000+ miles of trails, 300+ miles of cycling territory including single tracks and fire roads; fly fishing from the many streams, pristine swimming holes and even mountain climbing at the famous Looking Glass Rock scaling 60ft of granite face rock. Come join and see what our community is all about!The Processing Assistant IV is a customer-focused office role that helps keep agency services organized and accessible to the public. Duties consist of a variety of office and/or technical tasks to accomplish the specialized processing of information, documents or materials and related work. EXAMPLE OF DUTIES Responsible for document completion, verification, problem identification and resolution; statistical, financial, and/or other record keeping; public contact including receiving and providing information and problem- solving; files maintenance and management; composition, calculation, and determination of an action or compliance; and office equipment operation.Interacts with clients, other employees and the public to gather, relay and explain information to establish and update records or to determine eligibility for services.May supervise or coordinate the work of staff.Provides administrative and support services across multiple agencies, requiring regular coordination with DSS divisions including Income Maintenance, Child Support Services, Child Welfare, Adult Services, Foster Care, and Administration.Serves as the first point of contact for the general public and is responsible for the safety of other agency workers and other employees in the building by being constantly aware of activities in the lobby.Serves as a liaison between the client and the caseworker for such things as direct initial contact with the client, assisting those clients whenever possible and/or routing those clients to the appropriate programs or worker.Processes and distributes all incoming mail and other items dropped off at the Front Desk according to protocol.Processes all outgoing mail for the Agency as well as other Agencies within the building, checking addresses for accuracy and determining appropriate mailing costs.Collect payments from clients for varying programs, write receipts and posts to appropriate databases.Processes Child Welfare, Adult Services and Foster Care case paperwork through the NC State System as well as NC FAST.Maintains case files for Child Welfare and Foster Care, retrieves files from and returning files to storage in basement, and scans files to the County Attorney for Subpoenas.Manages the upkeep, operation and maintenance of the agency equipment.Handles all maintenance and IT requests for the agency, submits the request and follows up to ensure work was completed.Maintains office supplies inventory for agency to ensure supplies are available.Schedules vehicles for staff use, manages maintenance schedules, promptly reports mechanical issues, and coordinates necessary repairs.Manage the schedule and use of three DSS conference rooms and secure the use of other conference rooms when DSS rooms are not available.Recognize hazards and harmful or unusual behavior and alert the appropriate authorities of any assumed threat to the health and safety of employees in the agency/building.Perform other related duties as assigned. SUPPLEMENTAL INFORMATION Minimum Education and Experience: Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.Additional Requirements: Valid North Carolina Driver's LicenseSuccessful completion of SBI background check with required fingerprinting by Sheriff Office. (Instructions issued by HR at pre-boarding)Successful completion of Transylvania County standard background check. (Instructions issued by HR at pre-boarding)Successful completion of drug screening. (Instructions issued by HR at pre-boarding) This position may be filled with a temporary part-time applicant until the desired full-time candidate is chosen