Job Description
Do you want to join an organization that invests in you as a(an) Clinical Imaging Analyst? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications Position Summary The Product Analyst Clinical Imaging reports to the Lifecycle Manager and supports lifecycle governance for assigned clinical imaging applications by maintaining accurate service and asset records, supporting onboarding and offboarding activities, and helping keep CMDB data complete, current, and usable for operations. This market-based role requires regular in-person engagement with radiologists, imaging technologists, clinical operations leaders, facility teams, vendors, and IT partners to understand how imaging applications support patient-care workflows, validate operational impact, and coordinate timely follow-up. The analyst gathers inputs for budgeting and financial assessments, tracks contract and license considerations, and supports documentation, knowledge management, and stakeholder communications using established ITSM processes and templates. The analyst monitors operations, reported issues, and observed workflow impacts to identify patterns, customer impact, and opportunities for clearer process alignment, then routes findings and recommendations to the teams that execute application changes and incident resolution. Primary focus is learning the product landscape, applying standard processes consistently, building trusted working relationships with clinical and operational stakeholders, and escalating appropriately while contributing to reduced customer impact through better data, clarity, onsite coordination, and workflow-informed support. Major Responsibilities Maintain continuous in-person engagement with clinical imaging teams across the enterprise, including radiologists, cardiologist, physicians, imaging technologists, modality leaders, facility operations, and clinical leadership, to assess, document, and optimize PACS and imaging workflows. Serve as a primary liaison between clinical operations and IT for assigned clinical imaging products, helping ensure seamless integration of imaging technology into patient-care delivery and consistent alignment between operational needs, product capabilities, and support processes. Serve as a liaison with internal clinical departments, external healthcare organizations, outside IT teams, and third-party vendors for PACS workflow, feature, interoperability, support, and lifecycle initiatives. Coordinate directly with clinicians, field support teams, outside IT teams, interface teams, service operations, product teams, and third-party vendors to resolve simple to moderately complex imaging system issues impacting patient-care workflows; escalate complex issues to senior resources and leadership as appropriate. Monitor ITSM queues for assigned products, respond to customer issues and requests within defined SLAs, gather clinical and operational context, validate workflow impact with users or facility leaders when needed, and document actions, decisions, and escalation details. Follow ITSM processes and tool standards; submit defects and improvement ideas to the ITSM product team; assist with testing ITSM tool changes; incorporate feedback from clinical users, field teams, and operational stakeholders when documenting product, support, or workflow impacts. Communicate and support adoption of strategies and requirements defined in Information Systems Account Management documentation; assist with access reviews as defined, including coordination with clinical and operational leaders when access affects PACS utilization, imaging workflow, or patient-care support. Coordinate small to moderate work efforts as a project lead by establishing meeting cadence, maintaining action and decision logs, tracking tasks and dependencies, and providing routine status updates to clinical operations, imaging leadership, field teams, vendors, product teams, and IT partners. Act as the bridge between clinical operations and IT during issue triage, workflow review, change planning, product discussions, and operational readiness activities, ensuring that clinical workflow needs are captured and represented in support documentation, requirements, and stakeholder communications. Coordinate onsite vendor activities as assigned, including installations, upgrades, troubleshooting, workflow validation, and operational readiness activities within clinical environments; track vendor responses, open cases, compliance concerns, support matrices, and operational metrics. Collaborate with vendors and internal stakeholders to align product capabilities with evolving clinical workflows, including identifying configuration, integration, documenta