Job Description
Who you are A strong track record designing successful consumer-facing product experiences, ideally in mobile-first environments Experience owning ambiguous, end-to-end problem spaces that require both strategic framing and hands-on execution The ability to design for complex systems with multiple users, even when the primary focus is on the consumer experience A portfolio that shows clear thinking, strong interaction design, and high craft in emotionally sensitive or high-stakes flows Experience partnering effectively across complex stakeholder groups and influencing roadmaps, priorities, and tradeoffs Comfort working in technically and operationally complex domains where policy, process, and product intersect Experience at a larger company is a plus Nice to have: experience in Trust & Safety, disputes, customer support, fraud, risk, or similarly complex regulated environments What the job involves We’re hiring for a Product Designer on our Trust & Safety Disputes team. In this role, you’ll lead the design of the member-facing disputes experience across the lifecycle a customer goes through when they file a dispute, while also partnering on agent tooling where it meaningfully improves outcomes You’ll play a key role in shaping what great looks like for Chime’s dispute experience as automation and AI evolve. You’ll focus on high-stakes moments of trust—ensuring members feel supported, informed, and confident—while identifying opportunities to streamline agent workflows through automation and intentional design, ultimately delivering more seamless and effective outcomes for everyone Lead the end-to-end design of member-facing dispute experiences, from issue identification through filing, status visibility, resolution, and follow-up Design thoughtful, high-trust experiences for complex and often emotionally charged moments where members need clarity, confidence, and support Partner closely with Product, Engineering, Operations, Risk, Support, and Research to improve both customer outcomes and operational efficiency Identify where agent tooling, workflows, and automation can reduce friction behind the scenes while keeping the member experience intuitive and trustworthy Help shape the long-term disputes roadmap, including how intelligent systems and automation should support members and internal teams over time Bring strong strategic thinking to ambiguous problem spaces, while also driving high-quality execution and shipping polished work Raise the bar for design in Trust & Safety by contributing patterns, critiques, and best practices across the org Benefits Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events