Job Description
Description Job Summary The Product Line Manager (PLM) for the Communications Products Business Unit is a high-impact, customer-facing role that bridges the gap between Operations, Engineering, and Sales. This position is responsible for the full lifecycle of communications-centric silicon photonics products. Oversee revenue lines for communications-specific products, and serve as the primary internal and external contact for project schedules, contracts, and financial health. The ideal candidate will combine rigorous program management—tracking schedules, deliverables, and spend—with strategic account management to ensure world-class customer satisfaction within our communications integration platform. Essential Responsibilities Customer Onboarding: Facilitate new project setups (code names/IDs) across Finance, IT, and Ops. Lead customer kickoff meetings and establish regular status review cadences. Execution & Tracking: Establish project plans, schedules, and deliverables. Identify issues in project spend or timelines and provide creative solutions. Coordinate weekly status updates and proactively identify risks. Vendor & Material Management: Procure 3rd-party services, manage WIP starts/changes in the Manufacturing Execution System (MES), and track customer-supplied materials. Resource Procurement: Identify external suppliers and manage purchase requisitions for materials needed to support communications projects. Customer Feedback: Lead Quarterly Business Reviews (QBRs) and manage Net Promoter Score (NPS) surveys to drive quality improvements. Import/Export & ITAR Management Compliance Leadership: Act as the first line of contact for ITAR/EAR/FAR compliance questions. Registrations: Maintain SAM.gov and ITAR registrations to facilitate government-related communications contracts. Financial Resolution: Resolve issues related to budgets and invoicing. Assemble credit memos and resolve financial discrepancies or NCR (Non-Conformance Report) errors. Revenue Forecasting: Generate and monitor revenue forecasts weekly, reporting directly to senior management on the health of the communications business line. Revenue Growth: Identify opportunities within existing accounts to amplify the communications product footprint. Commercial Strategy: Support Sales VPs in contract negotiations, initial project scoping, and the execution of NDAs. Efficiency Advocacy: Suggest internal measures to increase profitability and operational efficiency within the CPBU. Logistics & MES: Manage shipment notifications, customer-supplied material tracking, and lot change requests in the MES. Competencies & Skills Industry Knowledge: Working knowledge of semiconductor manufacturing processes, particularly the complexities of Silicon Photonics or III-V materials. Strategic Thinking: Ability to effectively set priorities across functional areas (Finance, Ops, Sales) to meet company revenue goals. Communication: Extraordinary written and verbal communication skills; ability to present technical status and business metrics to diverse stakeholders. Operational Discipline: Self-starter with extreme attention to detail and the ability to multi-task across competing priorities. Professionalism: Maintains a positive, professional attitude in a fast-paced environment. Project Mastery: Proven track record of managing multiple concurrent technical programs with strict deadlines. Requirements Required Education and Experience Education: Bachelor’s degree in Business, Engineering, or a related field (or equivalent work experience). Experience: 3–7 years of professional experience in program management, account management, sales operations, or order management within the semiconductor or high-tech industry. Systems Proficiency: Advanced proficiency in the MS Office Suite (specifically Excel for forecasting and project tracking). Technical Literacy: Advanced Excel skills for forecasting and financial modeling. Vendor & Material Management: Procure and schedule 3rd-party services as required. Manage WIP starts/changes in the Manufacturing Execution System (MES), track customer-supplied materials, and oversee order shipments. Risk Mitigation: Proactively identify project bottlenecks and escalate critical issues to senior management with proposed recovery plans. Work Environment & Physical Demands Environment: Temperature-controlled, open cubicle setting with conversational noise. Physical: Stationary positioning for 8+ hours; prolonged viewing of computer monitors