Job Description
About The Role Grade Level (for internal use): 10 The Team: Market Intelligence’s Tools & Technology team works in close collaboration with nearly all internal departments – Sales, Relationship Management, Marketing, Client Support, Product Management, Content, and Technology. We are responsible for the product management of all Commercial Technology platforms that support our client facing stakeholders within Market Intelligence. Our delivery of best-in-class platforms enables our front-line commercial teams to successfully partner with prospects and customers. Responsibilities & Impact Execute tactical support with the Associate Director, Commercial Systems and Tools in implementing strategic roadmaps for the global sales technology ecosystem, focusing on platform optimizations and enhancements that increase Revenue team member efficiency, data, and ease of use Become in-house expert for Revenue Technology ecosystem, including day-to-day usage support for Revenue team members globally Coordinate with IT, Product Management, Sales, and Sales Operations teams to support the deployment of prioritized sales technology initiatives under senior guidance Manage day-to-day coordination of system integrations, data quality improvements, environment management, and release activities, including effective change management to ensure smooth feature and tooling deployments Develop and maintain usage and adoption reporting across sales tools, analyzing data to identify underutilized features and present optimization recommendations Support financial tracking and vendor management activities including license monitoring, renewal coordination, cost reporting, and vendor performance documentation Identify and document Revenue team member friction points, technology gaps, and high-impact improvement opportunities through regular stakeholder feedback collection and system usage analysis Assess training gaps and skill development opportunities across sales technology platforms, partnering with the Revenue Education team to develop timely and comprehensive training programs and enablement tools Assist in evaluating overlapping sales tools and support rationalization efforts to streamline the sales technology ecosystem and improve operational efficiency Compensation/Benefits Information S&P Global states that the anticipated base salary range for this position is $83,180 to $106,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here. What We’re Looking For Basic Required Qualifications: Bachelor's degree in Business, Information Systems, Technology, or related field with 3-5 years of experience in sales operations, technology operations, or business analysis roles Hands-on experience with CRM platforms and adjacent Sales technology such as Salesforce, HubSpot, Salesloft, LinkedIn Sales Navigator, ZoomInfo, Salesloft, etc. including user administration, reporting, and basic configuration Proficiency in data analysis and reporting tools including Excel, Tableau, Power BI, or similar business intelligence platforms for creating dashboards and performance metrics Proactive mindset with strong ability to identify improvement opportunities, take initiative on process enhancements, and drive solutions forward independently Excellent communication and stakeholder management skills with experience collaborating across cross-functional teams in a global environment Experience with project coordination and change management principles in technology deployment or business process improvement initiatives Additional Preferred Qualifications Experience, understanding and expertise in Salesforce 3+ years of experience in product ownership or business analysis Self-starter with drive and demonstrated ability to execute in a fast-paced environment History of teamwork and proven ability to deliver results Strong communication skills, including oral, written, and presentation Ability to build and establish strong working relationships and resolve conflicts This role is limited to persons with indefinite right to work in the United States. Flexible Working