Job Description
Our Company At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. What You'll Do In this role, you will be a key member of Teradata's Global Support Organization, providing deep technical support for the Teradata Database and related technologies. You'll work on complex, enterprise-scale data analytics platforms, helping customers diagnose issues, identify root causes, and restore critical systems. Your success will be measured by your ability to resolve challenging problems efficiently, communicate clearly with stakeholders, and contribute to an exceptional customer experience. Who You'll Work With You'll join a team of expert Product Support Engineers within Teradata's Global Support Organization, which provides 24/7 technical support to customers worldwide. The team partners closely with Engineering and other internal groups to incubate modern support strategies-such as knowledge-centered support, online communities, and self-service tools-while maintaining a highly collaborative, peer-review-driven culture. What Makes You a Qualified Candidate U.S. Citizenship required and must be physically located within the United States Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent professional experience 10+ years of experience in technical support, product support, or a related engineering role Stron