Job Description
Job Description: Position Title: Product Support Specialist Location: South Texas Territory Reporting to: Regional Product Support Manager Travel Required: 70% This position provides a variety of technical operating and service advice to customers using Genie brand diesel, gas, electric, hand operated, and material lifting equipment manufactured by the company. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. This covers the full scope of Genie Aerial Work Platform (AWP) material and lifting equipment manufactured by the company. This position covers the Southern Texas region and the selected candidate must reside in South Texas - preferably in the Houston area. Main Duties and Responsibilities Identifies and resolves customer concerns with Terex AWP products Assists customers with their service training needs and information Assists engineering as requested with the improvement and development of AWP products Assists all customers with the safe and proper operation Assist with Terex Product Safety upon request Requires up to 70% travel (fleet vehicle provided) in the territory of South Texas Required Qualifications Must be located in South Texas - preferably the Houston area High school diploma or equivalent 3+ years of related experience (field service, operations management, product support, shop floormen, OEM support, technical customer support, or similar) Must have strong interpersonal and communication skills Must have strong computer skills Valid driving license with clean driving records Knowledge of construction equipment Preferred Qualifications E