Job Description
About the Company At 8090, we identify inefficiencies in enterprise operations and deliver AI-powered solutions tailored to each problem. Co-founded and led by Chamath Palihapitiya, we are building a Software Factory capable of generating complete software systems from initial concept through production deployment—eliminating the bloated complexity and overhead of traditional software development. About the Role We are hiring an exceptional Customer Success Manager to operationalize delivery across our 8090 Custom Solutions program. Your mission is to turn 8090 Customer Solution Engineering practices into repeatable, high-quality steps of service that internal teams can follow and customers can depend on. Your mandate is to do this using our factory methodology and achieve with AI what others typically achieve with ever expanding headcount. Location This is an on-site role based in Menlo Park, California. Responsibilities Delivery & Operations Consolidate project updates into a unified view of program health, risks, and progress. Hold project leads and engineering teams accountable to defined steps of service and delivery milestones. Standardize requirements gathering, solution architecture, and milestone planning across all engagements. Establish and enforce consistent technical standards across all project teams. Track engineering trends and Software Factory usage analytics to surface systemic issues and drive platform improvement. Identify and source staffing needs as the program scales. Assess team member strengths and form effective project compositions on an engagement-by-engagement basis. Knowledge Sharing & Solution Reuse Identify what's working well across engagements and bring those patterns back to other Custom Solutions teams and the Software Factory platform team. Clean up and polish customer-accepted projects so they are demo-ready, usable in sales initiatives, and available as starting points for new engagements. Package recurring patterns from delivered projects into reusable templates that accelerate future engagements. Client Showcasing Showcase the Software Factory process to clients as their solutions are being built — making the methodology itself part of the value proposition. Tailor showcases for different client audiences: demonstrations for end users, milestone reviews for stakeholders, and strategic impact narratives for executives. What Success Looks Like Projects are delivered on time, on scope, and to a consistent standard across all engagements. Best practices flow between project teams and back into the Software Factory platform. Delivered solutions are routinely reused — in sales demos, client showcases, and as foundations for new engagements. Customer acquisition and retention improve as a direct result of how we deliver, not just what we deliver. What Sets You Apart You are a natural operator — you bring order to ambiguity and hold people accountable without friction. You communicate technical work credibly to different audiences — from engineers to executives. You see every delivered project as an asset, not a closed chapter. You are motivated by creating durable processes rather than short-term artifacts. Qualifications 3–5 years managing cross-functional delivery programs or technical project portfolios. Experience working with enterprise integrations and data-driven systems. Familiarity with AI/ML systems in real-world deployments. Demonstrated ability to improve delivery consistency and client outcomes through structured processes. Pay range and compensation package - Salary (US-based): $140,000 – $220,000 + stock and/or stock options + benefits. Compensation varies by location, experience, and skill. Full package details (medical, dental, vision, RRSP, 401K, etc.) will be provided as part of the offer. Equal Opportunity Statement - 8090 is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics, including veteran or disability status. Visa Information - We do not provide new work visa sponsorship. This position is only open to candidates who are citizens, permanent residents or are transferring an existing H-1B, O-1, L-1, or TN Visa. Work Eligibility: While we consider all qualified candidates, some projects may require U.S. citizenship due to government regulations.