Job Description
At Benchmark , we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative and inclusive team that values your ideas and contributions. Summary: The program manager is responsible for the execution of customer strategies related to one or more customers including all products/programs from new product introduction through volume production. He/she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments. Responsibilities: Leader of the customer focus team (CFT). Prioritize and monitors all CFT activities. Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship. Ensures successful new product introduction: Executes to NPI standard process Understands and monitors S&OP Identifies and secures skills needed for effective transitions Sets appropriate expectations with customers Manages pricing and ECO prioritization during the process Understands and maintains customer product knowledge and roadmap Gains understanding of customer market and compet