Job Description
Acting as a strategic leader, the Program Manager partners with product, project management, operations & procurement, engineering, and business stakeholders to help prioritize work, manage dependencies, and mitigate risks. They are responsible for maintaining clear communication, enabling informed decision-making, and ensuring progress is transparent at all levels of the organization. This role requires strong leadership, the ability to influence without direct authority, and a willingness to address challenges directly. Key Responsibilities Program Leadership & Accountability *Own end-to-end delivery of a complex, multi-workstream program *Establish program vision, structure, and execution strategy *Drive alignment across product, project, engineering, UX, vendors, and stakeholders *Lead with authority and clarity, ensuring accountability at all levels Operating Model & Governance *Design and implement the program operating model (cadence, governance, decision-making, etc.) *Establish clear roles, responsibilities, and escalation paths *Stand up and lead steering committees and governance forums *Ensure consistent adherence to program standards and ways of working Planning & Execution *Develop and maintain an integrated master roadmap across all workstreams *Identify and manage cross-workstream dependencies *Drive quarterly (or periodic) re-planning and prioritization *Ensure deliverables are met on time, within scope, and within budget Team Organization & Enablement *Organize and structure teams for clarity and effectiveness *Coach product managers, project managers, and leads on best practices *Establish clear expectations for meeting readiness, deliverables, and communication *Address gaps in performance, ownership, and execution Stakeholder Management & Communication *In partnership with the product managers, the program manager serves as the primary point of accountability for program status and outcomes *Deliver clear,concise, and structured reporting to leadership *Translate complex program details into digestible insights for non-technical stakeholders *Facilitate alignment and resolve conflicts across teams Risk, Issue, and Decision Management *Proactively identify program risks, issues, and blockers *Implement mitigation strategies and drive resolution *Escalate critical issues with clear recommendations and decision asks *Ensure timely and effective decision-making across the program Financial & Vendor Oversight *Drive program budget, forecasting, and financial tracking *Oversee vendor performance and accountability *Ensure contracts, procurement, and deliverables align with program goals Additional duties may include *Assisting with Agile project coordination and team facilitation; supporting Agile teams by helping coordinate Scrum activities, tracking project progress, and assisting in the removal of obstacles that impact delivery. *Supporting assigned Scrum Masters with ceremonies, including sprint planning, daily standups, sprint reviews, and retrospectives as needed *Assisting in the coordination of project activities and tracking progress against project timelines and deliverables *Support the Product Manager to track programmatic key results, objectives, and deliverables. *Helping identify and escalate project-level risks, issues, or blocked work items to leadership *Maintaining project documentation, status reports, and project tracking tools *Assisting with communication between technical teams and business stakeholders *Monitoring project-level progress and helping track team performance using Agile metrics and project management tools *Contributing to project reports and presentations for leadership and stakeholder audiences REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS *8-10 years of program or portfolio management experience *Proven track record managing large-scale, multi-year, multi-million-dollar programs *Experience managing multiple concurrent workstreams and cross-functional teams *Experience working with both internal teams and external vendors Leadership & Communication *Demonstrated ability to lead with authority and influence without direct control *Strong ability to coach, mentor, and elevate team performance *Comfortable having critical, constructive conversations with senior stakeholders *Exceptional communication skills (executive-level reporting and team-level clarity) Delivery & Execution *Deep expertise in program governance, planning, and execution frameworks *Strong understanding of Agile, Waterfall, and h