Job Description
Competencies: 8-10+ years experience required Airline - Airport Operations Project Management The Delivery Program Manager ensures dependable, cross-functional delivery of Loyalty initiatives within the Program and Partnership ecosystem. This role minimizes dependency delays, controls budget variance, and safeguards discovery efforts while keeping all stakeholders aligned on scope, goals, and measurable outcomes. The position works closely with teams across Digital, Commercial Tech, Data, CybersecurityFraud, Loyalty Marketing, Customer Support, and external business partners. Key Responsibilities Clarity on Scope & Outcomes: Fully internalize each initiative s purpose, goals, and success metrics. Maintain a concise one-page narrative for each initiative. Confidently communicate to diverse audiences (executives, engineers, marketers, finance, support, partners) explaining the technology, customer impact, and business value in clear, plain language. Dependency Management & Critical Path Control: Create and maintain dependency maps and delivery contracts (definition of readydone, handoff SLAs). Actively reduce dependency delays, improve lead times, and raise the Delivery-Contract Hit Rate. Discovery Protection & Enablement: Ensure 20 30% of team capacity is preserved for discovery work. Secure necessary userdata access to support experiments. Track key discovery metrics such as experiments per month, time-to-decision, and pre-commit validation rates. Risk & Issue Management (RAID Hygiene): Identify and escalate high-impact risks at least two sprints before potential impact. Drive ownership and mitigation tracking, ensuring minimal blocker aging and no unexpected red statuses. Financial Management & Controls: Maintain financial discipline through forecast-to-actual tracking (target variance within 5 10%). Conduct variance analysis, enforce change-order controls, manage SOWvendor contracts, timesheets, and resource allocation. Provide dollars at risk reporting directly tied to outcome delivery. Cadence & Governance: Run an efficient operating rhythm: daily standups, weekly 30-minute decision syncs, bi-weekly demos, and monthly financial reviews. Executive Communication Prepare a single-slide summary per initiative, covering KPIs, top three risks, next two key decisions, and budget-to-date versus forecast. Out of Scope Product backlog, scope, or UX decision-making Root-cause analysis of operational or technical issues Qualifications