Program Operations and Compliance Manager

Position Title:Program Operations & Compliance Manager Reports to:Team Lead - Silver Lake Camp and Retreat Center Department:Outdoor Ministries FLSA:Exempt, Seasonal (March- September) Hours:Full-time, recognizing light and heavy seasons Salary:$2,000, biweekly Location:Hybrid / with on-site housing and meals provided during camp season.Sharon, CT Position Summary The Program Operations and Compliance Manager position is a seasonal role which serves as the primary and operational compliance lead supporting summer camp and retreat programming at Silver Lake Camp and Retreat Center.This role functions as a key second-in-command to the Team Lead, complementing programmatic and relational leadership with strong oversight of hiring systems, staff compliance, documentation, logistics, and operational quality control.This role provides oversight of the full operational and compliance initiatives of the Silver Lake Camp and Retreat Center, emphasizing program vision, relationships and community engagement.The position ensures that staff, volunteers, and operations meet organizational, regulatory, and accreditation requirements while maintaining safe, well-run, and well-documented programs.The role blends administrative leadership, compliance oversight, staff coordination, and on-site operational presence, with variable hours leading up to summer and full-time responsibilities during the summer season.This is a seasonal, exempt position.Variable hours in spring and pre-summer, focused on hiring systems, onboarding, compliance preparation, and administrative setup.Full-time during the summer camp season, with on-site leadership and weekend coverage as needed.Key Duties and Responsibilities Staffing, Hiring, and Compliance Leadership Lead administrative and compliance processes for summer staff and volunteer hiring, onboarding, and documentation.Track staff and volunteer certifications, background checks, required trainings, and regulatory credentials.Monitor compliance with ACA standards, HR requirements, licensing regulations, and organizational policies.Maintain accurate, audit-ready records related to staff files, training logs, and compliance reporting.Prepare compliance updates and documentation for leadership and accreditation processes as required.Serve as a quality-control checkpoint to ensure staffing processes are completed fully and correctly.Send, track, and manage HR-related communications to staff and volunteers.Volunteer & Seasonal Staff Systems Support Support volunteer communication, scheduling, confirmations, and check-in procedures.Maintain accurate and current volunteer and seasonal staff contact lists.Serve as a primary operational point-of-contact for volunteers and seasonal staff during retreats and summer programming.Assist with meeting operational needs of Sigma Camp and other designated programs, as requested.On-Site Operational & Weekend Support Provide hands-on operational support during retreat weekends and program days.Support daily program execution by ensuring logistics, staffing coverage, schedules, and systems are functioning smoothly.Assist with food service support, including preparation, dishwashing, hosting, and cleanup as needed.Set up and break down equipment for camp activities, retreats, and rentals.Assist with facility cleaning, tidying, stocking, and light organization in coordination with site staff.Respond to guest needs, troubleshoot operational challenges, and handle routine on-site problem-solving.Operational Continuity & Support Assist with inventory tracking, archiving, and documentation related to ongoing operations.Support administrative and operational initiatives as assigned to ensure consistency and readiness across programs.Provide additional operational or administrative support to the Team Lead or Silver Lake staff as needed.Administrative & Documentation Support Assist the Administrator/Registrar with mailings, outreach, and administrative projects.Support receiving and documentation of food deliveries and operational supplies.Maintain organized digital and physical filing systems related to compliance, staffing, and operations.Qualifications Required Experience in camp, youth programs, education, nonprofit operations, or seasonal staff management Demonstrated ability to manage compliance, documentation, and hiring processes Strong organizational, detail-tracking, and process-management skills Comfort serving in a second-in-command / operations lead role Experience working with volunteers and seasonal staff Ability to maintain confidentiality and manage sensitive personnel information Strong judgment, reliability, and steady leadership presence Familiarity with ACA standards, HR compliance, or youth safety requirements Ability to work long hours and live on-site during camp sessions (housing provided).Commitment to the mission and values of Silver Lake and the Southern New England Conference,