Job Description
Essential Duties and Responsibilities:As a Shelter Staff member, responsible for supporting the daily operations of a 24/7 emergency shelter while also providing oversight and engagement with tenants in Permanent Supportive Housing.This role ensures a safe, structured, and supportive environment for shelter guests and housed participants by promoting program compliance, stability, and connection to services.Support the day-to-day operations of the site as needed Assist clients with their daily tasks and responsibilities Ensuring the smooth and safe functioning of the shelter.This involves preparing incident reports, filing documents, program attendance cards, maintaining a clean and organized environment, and enforcing shelter rules and guidelines.Performing inventory checks of client belongings serves to prioritize safety within the shelter, deter the presence of prohibited items, and ensure adherence to shelter regulations.Answering phone calls and inquiries from clients, volunteers, donors, or the public.Providing information about the shelter's services, intake procedures, and addressing any questions or concerns.Ensuring the shelter's premises are clean, organized, and well-maintained.Regularly cleaning common areas, bedrooms, bathrooms, and other facilities to provide a safe and comfortable living environment for clients.Promptly reporting any concerns or issues related to clients to the designated case manager or manager.Conducts UA testing for clients as needed.Engage in effective collaboration with fellow shelter staff members to optimize client support.Monitors and records physical, emotional, mental, and potential health issues with clients, and communicates to staff through daily notes sent via email at the end of each shift.Oversees the distribution of medications as prescribed and documented as needed.Be prepared to respond to crises promptly and effectively, providing immediate assistance and access to appropriate resources when needed.Responsible for assisting the food coordinator with food preparation and distribution.Utilizing a company vehicle to pick up essential supplies, such as food from the food bank, donations, or other required items for the shelter's operations.Transporting clients to appointments as needed.Responsible for promptly notifying the manager of any work orders that need to be submitted or supplies that need to be ordered.Responsible for attending staff meetings, ensuring timely completion of training, and accurately completing timecards.Perform related duties as assigned by the supervisor.Maintain compliance with all company policies and procedures.Education and/or Work Experience Requirements:This section outlines the essential knowledge, skills, and abilities required to perform the daily tasks and job duties listed above.High School Diploma or equivalent:A minimum educational requirement to demonstrate basic literacy and communication skills.Previous experience in social services or community outreach:Experience working in a related field, such as social work, counseling, case management, or community services, is highly beneficial.Experience in a homeless services setting:Prior experience working directly with individuals experiencing homelessness or substance abuse can provide valuable insight and knowledge.Excellent communication skills:Ability to effectively communicate with shelter residents, colleagues, and external stakeholders.Crisis intervention skills:Capacity to handle crises and de-escalate conflicts.Empathy and compassion:Demonstrating genuine care and understanding for individuals experiencing homelessness.Ability to work in a team:Collaboration and cooperation with other shelter staff, volunteers, and external agencies.Excellent computer proficiency (MS Office - Word, Excel, and Google) Required Qualifications:Employment Eligibility Verification:Must provide documentation to establish identity and employment eligibility in compliance with legal requirements.This may include a U.S.passport, Permanent Resident Card, or other acceptable forms of identification.Negative Tuberculosis Test:Must provide documentation of a recent negative tuberculosis (TB) test result to ensure a safe and healthy work environment.Background Screening:Successful completion of a comprehensive background screening, which may include criminal record checks, employment history verification, and reference checks.Pre-Employment Drug Screening:Must pass a pre-employment drug screening to ensure a drug-free workplace.A negative drug test result is required.Insurance Coverage:Must be able to qualify for Good Samaritan Shelter insurance coverage, which may include meeting specific criteria related to driving record, insurance claims history and other factors.Personal Insurance Coverage:Must have personal insurance coverage that meets the requirements set by the employer.This may include liability insurance, automobile insurance, or any other type of insurance deemed necessary for the