Job Description
The Project Assistant plays a pivotal role within our Project Management team, delivering exceptional customer service both directly and indirectly for our AMERICAN Flow Control (AFC) Division. This role involves efficiently handling phone inquiries and providing support to customers. Additionally, responsibilities include preparing sales order acknowledgments, performing word processing tasks, managing mail distribution, processing credit requests, filing documents, handling incoming faxes, updating material return databases, aiding in order entry, and maintaining current customer databases and technical bulletins. Furthermore, the Project Assistant contributes to MSS and AWWA committee work. This position requires strong organizational skills, attention to detail, and the ability to work collaboratively within a dynamic team environment. Minimum Qualifications: Ability to work cooperatively with others in a professional manner to meet deadlines. Excellent customer service, interpersonal, and written and verbal communication skills. High attention to detail with the ability to maintain accuracy under pressure. Proficient in Windows-based business software, including word processing and spreadsheets. Preferred Qualifications: Knowledge of AMERICAN products and applications. Customer service experience in a technical environment. Extensive training with PC-based spreadsheet and word processing software, such as Microsoft Word and Excel. AMERICAN Benefits: 401(k) Plan Profit Sharing Bonus Plan Eagan Center for Wellness Medical, Dental and Supplemental Vision Tuition Reimbursement Paid Vacation and Holidays Employee Assistance Program About AMERICAN: Founded in Birmingham, Alabama in 1905, AMERICAN is a manufacturer of fire hydrants, valves, ductile iron and spiral-welded steel pipe for the waterworks industry, and high-frequency-welded steel pipe for the oil and natural gas industries. AMERICAN's diversified product line also includes fire pumps, structural casing and piling, castings for waterworks products and large machinery, and specialty rubber products. For more than a century, AMERICAN has been committed to doing things The Right Way by applying the Golden Rule in life and in business, always exceeding customer expectations, by empowering and supporting our team members, and by being a good neighbor in our communities. EOE/VETS/DISABILITY