Job Description
Job Description Job Description We are seeking a Project Technician to join our team! You will resolve computer-related issues for our clients. Essential Duties and Responsibilities IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware Design, implementation, and support services for Microsoft related technologies: Windows Server, SQL, SharePoint, Microsoft 365 etc. Engineer and implement system solutions for customers using technologies that meet their needs Implementation and support of disaster recovery solutions Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Terminal Services, and Citrix System documentation maintenance and review in ConnectWise Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: Improve customer service, perception, and satisfaction Fast turnaround of customer requests Project management experience Ability to work in a team and communicate effectively Escalate service requests that require engineer level support Responsible for entering time and expenses in ConnectWise as it occurs Work through project tickets and phases in ConnectWise Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University Enter all work as service/project tickets into ConnectWise Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry Click "APPLY NOW" for consideration. Company Description Newave Solutions is a faith based Company who provides managed services, hardware, software and telephone systems to small and medium sized businesses. With