Job Description
Property Large Loss Adjuster Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! Position Summary: The Property Large Loss Adjuster applies broad knowledge of current Company policy, applicable regulatory standards and procedural changes to investigate, evaluate and settle complex Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $94,458 to $179,048 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $85,871 to $162,771 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $77,283 to $146,494 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: Investigate complex Homeowners claims to confirm facts, origin and cause of loss. Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents, Loss of Use (Homeowner), or Building, Business Personal Property, Business Interruption (Commercial). Investigation may include scene inspection, recorded interview with policyholder, or use of appropriate experts. Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate Inspect and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes. Establish reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval. Maintain claims on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims. Throughout entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements. Directs, monitors, and reviews files handled by independent adjusters to conclusion. Assists in training property personnel. Other functions may be assigned Qualifications Education: Bachelor's degree preferred or equivalent combination of education and experience. Experience: 6 - 10 years of equivalent industry experience is preferred. Custodial use of a Company vehicle is provided; must meet established Company standards regarding personal driving history and current license status to be eligible for this position. Knowledge and Skills: I can succeed as a Property Large Loss Adjuster with: A good working knowledge of office & business computer applications. Proficient mathematical skills to compute cost of damage and repair. Ability to perform field inspections at least 50% of work time (company car provided) to conduct detailed inspections of residential properties and write a damage estimate. Ability to use advanced video technology to collaborate with onsite vendors and insureds to identify damage and write a damage estimate from a virtual setting when needed.. Ability to settle large homeowners claims involving complex structure losses as a result of fire, water, wind/hail, etc. Technical knowledge of and proficiency in property evaluation, estimation, and Xactimate. A strong working knowledge of construction nomenclature and procedures. Written and verbal communication skills to effectively and professionally interact with internal and external customers, vendors and other third parties. Ability to adhere to established Company policies and procedures within claims operations. Critical attention to detail and excellent organizational skills. Analytical ability necessary to analyze, interpret and evaluate relevant information. Other skills and competencies Customer Focus: - Is dedicated to meeting the expectations and requirements of internal and external customers Decision Quality: - Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment Interpersonal Savvy: - Builds constructive and effective relationships Composure: - Is not knocked off balance by the unexpected. - Is cool under pressure. Listening: - Practices attentive and active listeni