Job Description
Responsibilities The Property Administrator for Related’s Luxury Rental portfolio plays a key role in supporting the day-to-day operations of a high-end residential community. This position provides high-level administrative and operational support to the property management team while serving as a point of contact for residents, tenants, vendors, and internal stakeholders. The ideal candidate is highly organized, detail-oriented, and motivated to contribute to a dynamic, service-driven environment. This is an opportunity to be part of a best-in-class residential property and grow within a premier real estate organization. General Responsibilities The Property Administrator is responsible for the following: Work with General Manager to manage aspects of operations for the property At the direction of the General Manager, supervise Concierge/Door staff Aid in hiring, training, and evaluation of leasing/office/maintenance staff in conjunction with Resident Manager and General Manager Assist in supervising site program administration and ensure compliance with brand standards (property presentation, marketing, apparel, etc.) Ensure compliance with all federal, state, and local laws, including Fair Housing regulations Complete special projects as assigned by General Manager, Regional Manager, Vice President, and senior leadership Marketing, Leasing, and Administrative Tasks Assist in preparation of annual operating budgets and ensure adherence to budgetary guidelines Support General Manager in ensuring major budget items are completed on schedule and to standard Help implement policies, procedures, forms, and controls with GM approval Supervise building security measures, incident documentation, and appropriate notifications Assist with market analysis, comp grids, and competitive property shopping Collaborate on pricing strategies, target markets, and promotional initiatives Ensure proper staffing coverage for leasing and maintenance (including weekends/extended hours as needed) Support lease renewal process and resident retention efforts Minimize vacancy loss through proactive strategies and market knowledge Ensure staff access to necessary IT systems via checklist completion Oversee Resident Service Specialists handling sublease/surrender processes Hiring, Training, and Staff Development Approve timesheets (including overtime and temporary labor) Draft disciplinary/probationary documentation as directed by GM Directly supervise concierge/door/lobby staff Coordinate with union representatives as needed and participate in grievance processes Support employee engagement initiatives and action planning Hire, train, and supervise seasonal amenity staff Schedule weekly resident engagement presence in lobby Assist concierge team during peak periods Site Operations & Compliance Conduct monthly inspections with GM and submit reports Assist with budget variance and asset reporting Ensure compliance with audits and regulatory requirements Maintain adherence to all applicable regulatory agreements Resident Relations Handle resident concerns professionally and efficiently Ensure residents are properly informed of building matters Enforce lease terms, house rules, and policies (including pets and smoke-free guidelines) Attend court proceedings if required Uphold “Expect More at Home” service standards Review resident communications and newsletters Oversee resident events and engagement initiatives Ensure follow-up on resident survey feedback Maintenance Operations Oversee preventive maintenance schedules and compliance Coordinate with Resident Manager on contractor work and RFPs Ensure high standards of property appearance and curb appeal Compensation The anticipated base salary range for this position is: $70,000 – $75,000 Actual compensation will be determined based on experience, skills, qualifications, and market factors. Benefits Personalized Health Care: Medical, dental, vision options; Employee Assistance Program Financial Benefits: Competitive salary, bonus potential, 401(k) match, FSAs/HSA, life insurance, disability programs Social Wellness: 19+ PTO days, mental health support, fertility/adoption assistance, volunteer days Career Development: Training programs, tuition reimbursement, internal growth opportunities #LuxLeadership #RMC Qualification