Job Description
At Greco, our mission is simple: Be the Best. We create vibrant and unique living experiences that elevate neighborhoods and inspire communities. Guided by our core values - Own It. All In. Win Together. we combine an entrepreneurial spirit with a boutique approach to delivering 5-star service and exceptional results. As a Property Manager, you'll be the heartbeat of the community, ensuring the property operates seamlessly, performs financially, and delivers an exceptional resident experience. You'll set the tone for both residents and team members by leading with strategy, accountability, and high standards. This role requires someone who understands that great property management is equal parts people leadership, financial fluency, physical plant oversight, vendor accountability, and resident experience. The ideal candidate is a confident operator and thoughtful leader - someone who can coach and energize a team, make sound decisions quickly, think critically, and see through noise to get to the real issue. You should bring a strong understanding of building operations and physical plant management, along with the judgment to manage vendors effectively, challenge assumptions, and ensure work is completed correctly, efficiently, and in the best interest of the property. By overseeing daily operations, enhancing resident satisfaction, developing your team, and upholding Greco's high standards, you'll help maintain the Greco Seal of Approval , where every property has its own story and personality. Responsibilities Lead, mentor, coach, and motivate the on-site team to drive performance, accountability, and a strong service culture. Provide clear direction, feedback, and support to team members while fostering professional growth and high engagement. Develop and manage budgets, analyze financial reports, understand budget comparisons, evaluate vendor expenses, and make informed financial decisions that support the full financial picture and goals of the property. Oversee daily property operations, including leasing, resident relations, maintenance coordination, vendor management, and overall property performance. Maintain a strong command of the property's physical plant, building systems, maintenance needs, capital priorities, and operational risks. Partner closely with maintenance teams and vendors to ensure work is completed thoroughly, efficiently, safely, and to Greco standards. Use critical thinking and sound judgment when evaluating vendor recommendations, scopes of work, pricing, timelines, and quality of service. Monitor leasing activity, occupancy rates, renewals, delinquency, market conditions, and marketing strategies to support property performance. Deliver outstanding customer service and resolve resident concerns professionally, fairly, and with urgency. Identify opportunities for property improvements, operational efficiencies, revenue growth, and enhanced resident experience. Ensure compliance with local, state, and federal regulations, as well as company policies and property standards. Utilize property management software and Microsoft Office tools for reporting, communication, analysis, and follow-through. Requirements Previous property management experience is required, preferably in multi-family housing. Demonstrated experience leading, coaching, and energizing a team to achieve strong results. Strong understanding of property operations, physical plant management, maintenance coordination, and building systems. Experience assembling, managing, and operating within a budget, with the ability to understand budget comparisons, vendor expenses, and how financial decisions impact the overall goals and performance of the property. Strong vendor management skills, including the ability to evaluate recommendations, ask the right questions, assess quality, and hold partners accountable. Proven ability to think critically, solve problems, and make sound decisions while balancing resident experience, property performance, team needs, and ownership priorities. A discerning, practical approach to operations - able to identify issues quickly, separate facts from noise, and challenge assumptions when needed. A history of providing outstanding customer service, including while managing difficult problems, resident concerns, or high-pressure situations. Excellent verbal and written communication skills. High integrity and the ability to make sound decisions while recognizing the priorities of each stakeholder. Passion for results, teammates, residents, the company, and the community. A competitive drive and strong desire to succeed. Strong comput