Job Description
Sales Associate The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. The Sales Associate brings a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper. Duties/Responsibilities Consistently creates a welcoming environment as customers enter or exit the store. Immediately responds to customer inquiries and needs. Proactively seeks opportunities to deliver a great customer experience. Assists in the location, availability and selection of merchandise. Uses basic selling techniques to engage with the customer. Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer's loyalty. Follows the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking). Completes sales transactions and maintains proper accountability at registers. Processes merchandise returns and exchanges courteously and under company guidelines. Speaks positively about the brand, about our customers, and about other team members. Demonstrates initiative, teamwork and ownership in every interaction. Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations. Assists in daily store recovery, before, during or after store opening hours. Adheres to company policies, procedures, and loss prevention practices. Shares feedback and ideas with management that will help improve the processes in the store. Adapts to an environment that changes quickly while managing multiple tasks. Provides support for all cross-functional departments. Helps set the tone and standards that drive customer satisfaction and that will lead the busi