Job Description
DEPARTMENT: Housekeeping REPORTS TO: Housekeeping Manager STATUS: Non-Exempt POSITION SUMMARY: To clean all areas of the hotel public areas thoroughly, with the key aim of enhancing the guest experience by having excellent standards of hotel cleanliness. Responsible for reporting any maintenance problems and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. WORK ENVIRONMENT Public Areas, Guest and Service Corridors, Housekeeping Office. Job may involve working Under variable temperature conditions (or extreme heat or cold). Under variable noise levels. Around fumes and/or odor hazards. Around dust and/or mite hazards. Around chemicals. Around bio-hazards. RESPONSIBILITIES: Clean and disinfect assigned areas. Dust furniture; vacuum carpeting, area rugs, draperies and upholstered furniture; make beds and change sheets; sweep, mop and wash floors; pick up debris and empty trash containers. Spot cleans walls and doors as required. Tidies guest's personal belongings as required. Clean public spaces as needed. Restock towels and all supplies that are needed in the public restrooms. Replace facial, toilet tissue and bathroom amenities in correct amount and location. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and Company safety/sanitation requirements. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintains cart and linen as needed in a safe and orderly fashion. Report all maintenance problems for guest satisfaction. Responsible for any keys assigned to them. Responsible for turning in all lost and found articles to the Housekeeping Of