Job Description
This position performs telecommunications work in the operation of radio transmitting equipment and other automated systems to dispatch and communicate with mobile public safety and other units.Please visit the North Bay Village website for additional information www.northbayvillage-fl.gov/human-resources Minimum Qualifications High school diploma or GED; supplemented by at least one year of experience in customer service, communications, or public safety operations; or an equivalent combination of education, training, and/or experience.Possession of 911 PST Certification from the Florida Department of Health strongly preferred, but must be attained within 6 months of employment.Possession of Certification in FCIC/NCIC (Florida Crime Information Center) highly preferred, but must be attained within twelve (12) months of appointment.Heavy public contact experience while performing multiple tasks simultaneously.Must be able to work variable shifts, including nights, weekends, and holidays.Must be fluent in English, both written and spoken (Bilingual a plus).Must pass an extensive criminal background check.Possession of a valid driver's license issued by the State of Florida (within 30 days of employment for non- Florida residents) for the type of vehicle or equipment operated with an acceptable driving record.Previous experience as a dispatcher with a Law Enforcement Agency is preferred.Village Manager at his discretion may choose to mitigate education requirements with experience.Essential Duties and Responsibilities Receives and disseminates written and voice messages by telephone and radio via the Computer Aided Dispatching system.Transmits messages and departmental information by radio to personnel in the field.Maintains records of all assigned units as to location and availability, via the Computer Aided Dispatching system.Maintains files on wanted, missing, or lost persons, stolen vehicles, and related information used in disseminating information to field units.Operates computer terminal and originates input information, such as stolen articles and requests for information via National Criminal Information Center and Florida Criminal Information Center.Furnishes field units with computer data as requested.Dispatch all calls for Police service including 911 emergencies.Assists the public by greeting citizens when they enter the station and respond to informational requests.Takes telephone complaints from citizens and directs the information to the appropriate person within the department.Performs related work as assigned by the Chief of Police or a designee.Performs clerical, administrative and technical work in receiving and dispatching routine and emergency information to police personnel and other emergency response vehicles.Keeps official records.Assists in the administration of the standard operating policies and procedures of the Communications Center.' 'Benefit Conditions:Waiting period may apply Only full-time employees eligible Work Location:One location Work Remotely No Job Type:Full-time Pay:From $25.94 per hour Benefits:Employee assistance program Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Education:Associate (Preferred) Experience:Typing:3 years (Required) Dispatching in Law Enforcement:1 year (Preferred) License/Certification:911 PST Certification from Florida DOH (Preferred) FCIC/NCIC Certification (Preferred) Shift availability:Day Shift (Preferred) Night Shift (Required) Overnight Shift (Required) Work Location:In person.