Job Description
Manager, QA Floor Support – Winston-Salem, NC Step into a high-visibility leadership role where your expertise in Quality Assurance directly impacts the success of clinical and commercial manufacturing. We’re seeking a QA Floor Support Manager who thrives in fast-paced, highly regulated environments and is ready to lead from the front—on the floor, in real time. This is your chance to shape quality operations, drive commercial readiness, and build a high-performing team in an advanced manufacturing setting. Position Overview As the QA On-The-Floor (OTF) Manager , you will lead QA floor operations at a cGMP manufacturing site, providing real-time quality oversight across clinical and commercial activities. Reporting into senior quality leadership, you’ll play a critical role in maintaining compliance, ensuring inspection readiness, and partnering cross-functionally to keep operations running in a state of control. This is a fully onsite role in Winston-Salem, NC , requiring flexibility to support multiple shifts. What You’ll Do Lead & Develop a High-Impact Team Manage, coach, and grow a team of 3–4 direct reports (with expected expansion) Ensure team members are fully trained, qualified, and performing at a high level Oversee daily assignments, documentation review, and floor support activities Maintain team readiness, including gowning qualifications and procedural training Own QA Presence on the Manufacturing Floor Provide hands-on, real-time QA oversight during manufacturing operations Conduct routine walkthroughs, observe processes, and reinforce cleanroom behaviors Align QA support schedules with manufacturing needs Identify, document, and escalate GMP issues or atypical events Drive Quality Decisions & Operational Excellence Make critical QA decisions related to room/equipment release, line clearance, and batch review Support deviations, change controls, alarms, and return-to-service activities Partner with Manufacturing to troubleshoot issues and implement corrective actions Evaluate QA performance on the floor and implement continuous improvement plans Ensure Compliance & Inspection Readiness Oversee timely review of GMP documentation, including batch records, logbooks, and testing data Author and revise SOPs and quality procedures Support internal audits, regulatory inspections, and ongoing compliance initiatives Maintain strict standards for data integrity and documentation accuracy Collaborate Across Functions Work closely with Manufacturing, Quality Control, Supply Chain, and Facilities Participate in cross-functional teams and process improvement initiatives Help drive commercial readiness in a rapidly evolving environment What We’re Looking For Bachelor’s degree in a scientific or related field 5+ years of QA experience in cGMP aseptic/sterile manufacturing (on-the-floor experience strongly preferred) Direct leadership experience with a track record of developing teams Strong knowledge of FDA, EU, and ICH regulatory requirements Experience in cell therapy or advanced therapies—especially through commercialization—is highly preferred Proven ability to make decisions in real time, influence teams, and drive alignment Excellent organizational, analytical, and communication skills Ability to manage multiple priorities in a fast-paced environment What’s In It For You Competitive salary: $114,000 – $127,000 15% performance bonus Relocation assistance to Winston-Salem, NC Opportunity to play a key leadership role in a growing, cutting-edge manufacturing environment Location Requirement This role is fully onsite in Winston-Salem, NC . Candidates must be willing to relocate and live in the area. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for mo