QA Supervisor and Trainer

A company is looking for a QA Supervisor and Trainer. Key Responsibilities Monitor and evaluate inbound patient liaison calls for quality assurance and consistency Design and deliver training programs for new hires and ongoing development for staff Analyze QA performance data to identify trends and coaching opportunities Required Qualifications Bachelor's degree preferred or equivalent combination of education and experience 3 to 5 years of call center experience, including 2+ years in QA monitoring and/or training roles Experience delivering training to adult learners in remote or hybrid environments Proficiency with call monitoring tools and CRM/scheduling platforms Strong analytical skills to interpret QA data and identify trends