Job Description
“Let goodness, fairness, and most importantly, love prevails in business; profits will inevitably follow.” – NK Chaudhary, founder Jaipur living is a socially conscious luxury brand with a passion for people, products, and design. A differentiated challenger brand, Jaipur Living is known for its beautiful rugs and textiles. Jaipur Living products can be found in the finest homes, and the company prides itself in providing only the highest quality products, a transparent and ethical supply chain, and a distinctively thoughtful customer experience, with personalized support and custom offerings. What we do for our team members: Comprehensive Benefits: Company Paid Holidays, PTO, Parental Involvement Leave, Maternity/Paternity Leave, EAP, No Cost Employee Medical Plan, Vision, Dental, and Company Paid Life Insurance. We also include a match on retirement (401K/Roth). Career Development: We're committed to providing growth for career development within the company, supporting our team members' aspirations with a well-defined succession plan that includes a variety of training and development opportunities. Pet-Friendly Workplace: We welcome your furry friends! Our 'Bring Your Dogs to Work' policy creates a pet-friendly atmosphere, allowing our team members to enjoy the companionship of their dogs during the workday. Wellness Support: Not only do we support an active lifestyle with our on-site basketball court and yoga studio, but we host quarterly mental health events to assist in creating a well-rounded work-life harmony for our team members. Sustainability Efforts: Reuse, Renew, and Refresh by joining our Green Team! Responsible for harvesting from the organic community garden, donating goods to local pet shelters and schools, creating educational workshops, leading nature walks, and much more, they promote well-being through sustainable practices. Our Values Empowerment • Inclusiveness • Responsibility • Progressive Learn more about our company story here: https://www.jaipurliving.com/the-jaipur-living-story The Jaipur Rugs Foundation Since 2004, the Jaipur Rugs Foundation has worked to improve the lives of rug-weaving artisans in India. This is done through training, skills development, and social interventions. By focusing on the ideas and solutions that create social value, the Foundation supports the dignity and heritage of these traditional artisans, believing that healthy and sustainable communities are key to the survival of traditional rug weaving. Jaipur Living has made ethical and socially conscious global citizenship the foundation of its business. Through social initiatives and the Jaipur Rugs Foundation, the company supports a supplier ecosystem without a middleman of more than 40,000 artisans in 700 villages across India by providing them with a livable wage, access to health care, leadership education, and opportunities for personal growth and development. Combining time-honored techniques and of-the-moment trends, every Jaipur Living product is as ethically and responsibly made as it is beautiful. Learn more about the Jaipur Rugs Foundation here: https://www.jaipurrugs.org/ Overview The Quality Assurance Manager leads the company’s Quality Assurance and Returns functions, ensuring all products meet defined quality standards before reaching customers. This role is responsible for developing and maintaining scalable QA/QC processes, managing vendor accountability, and driving continuous improvement across multiple departments including Product Development, Customer Success, eCommerce, and Supply Chain. The QA Manager balances day-to-day oversight with strategic initiatives, establishing vendor compliance programs, creating transparent reporting for leadership, and partnering globally with India and Turkey QC teams. This role is central to reducing product defects, improving returns handling, and safeguarding Jaipur Living’s brand reputation for quality and service. Essential Duties & Responsibilities: Leadership & Strategy Build, lead, and mentor a team consisting of QC Technicians, Returns Technician, and QA Coordinator. Act as the single point of accountability for all QA and returns-related issues across the business. Design and implement a structured QA program that covers pre-production, inbound shipments, and post-sales returns. Develop and revamp all standard operating procedures (SOPs) for inspections, vendor co