Quality Assurance Specialist - FINRA Licensed

A company is looking for a Quality Assurance Specialist to monitor and evaluate phone interactions to ensure compliance with industry standards. Key Responsibilities Provide continuous feedback on call quality through evaluations and escalate issues to management as necessary Evaluate calls using monitoring data to track individual performance and compile month-end reports Collaborate with internal resources to ensure accurate training and identify performance gaps Required Qualifications Bachelor's degree in a related discipline or equivalent industry experience FINRA SIE, Series 7, and Series 66 (or 63 & 65 in lieu of 66) required; FINRA fingerprinting required Intermediate proficiency in Microsoft Office tools Strong analytical and critical thinking skills