Job Description
QUALITY COORDINATOR HYBRID, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470 EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community. POSITION PURPOSE The Quality Coordinator plays a key operational role in supporting quality improvement initiatives, behavioral health incentive measures, and departmental coordination. This position organizes workflows, tracks timelines, and ensures clear communication to keep projects moving forward. They support measures such as Social Emotional Health, IET, and Assessments for Children in DHS Custody, lead internal QI efforts, and assist with governance processes like QIC coordination, measure tracking, and policy management. Through strong coordination and follow-up, the role helps ensure initiatives are implemented efficiently and aligned with organizational priorities. ESSENTIAL JOB RESPONSIBILITIES Behavioral Health Incentive Measures Assessments for Children in DHS Custody Lead Quality Improvement (QI) refresh activities for assessment of workflows. Utilize structured QI tools, such as process mapping and fishbone diagrams, to identify root causes and improvement opportunities. Track project progress, deliverables, and next steps. Initiation & Engagement of SUD Treatment (IET) Manage the IET notification process to ensure timely and accurate communication. Attend and co-facilitate the monthly IET Workgroup, including agenda development, documentation, and follow-up. Maintain the IET workplan and support project progression through delegation or direct ownership. Identify workflow barriers and recommend QI-focused solutions. Social Emotional Health (SEH) Support implementation of strategies to improve UHA’s SEH performance rate in partnership with the Care Coordination Department. Maintain and update the Social Emotional Health workplan to support metric goals and initiatives. Coordinate meetings, timelines, workgroups, and related SEH project activities. Attend and present quality updates at the monthly Behavioral Health Subcommittee. Quality Improvement Support for Incentive Measures Lead structured QI initiatives with internal departments as a facilitative and operational partner. Coordinate meetings, gather stakeholder feedback, and utilize data to support decision-making. Present findings, develop action plans, and assist with implementation through project completion. Document all phases of the QI cycle, including problem identification, implementation, evaluation, and closure. Department & Incentive Measure Coordination Maintain timelines and workplans for identified departmental measures of focus. Partner with the Quality Analyst to support program evaluations and measure updates. Support the Quality Manager with coordination of CCO Performance Improvement Projects (PIPs). Policy & Procedure Support Track annual review schedules for all Quality policies, procedures, and SOPs. Monitor PolicyTech submission timelines and assist subject matter experts throughout the review and approval process. Add updated documents to QIC agendas, prepare summaries, and present changes for approval. Maintain documentation related to review status, timelines, and approvals. CHALLENGES Working with a variety of personalities, maintaining a consistent and fair communication style Satisfying the needs of a fast-paced and challenging company. Balancing regulatory compliance, member-centered care, and operational efficiency in a complex and evolving CCO environment. MINIMUM QUALIFICATIONS Bachelor's degree in healthcare administration, Public Health, Nursing, or a related field required Minimum of three (3) years of experience in healthcare quality management, quality improvement, healthcare operations, or related fields. Strong analytical, organizational, and problem-solving skills with experience utilizing data management and reporting tools. Excellent written, verbal, and interpersonal communication skills with the ability to collaborate eff