Job Description
Overview WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 500 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to nearly 4,000 men, women, and children every night. OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada. PROGRAM AND LOCATION: VOA is recruiting to fill a part-time Service Coordinator position for the Quarry Oaks Senior Affordable Housing. This Community is an affordable housing development sponsored by the Department of Housing and Urban Development, providing a safe and secure lifestyle for seniors. Responsibilities OBJECTIVES/ACTIVITIES: A. Responsible for performing daily work requirements to achieve established objectives of the program. Provides general case management (including intake) and referral services to all residents needing such assistance. Establishes partnerships with other public and private agencies such as, but not limited to, AAA’s/ADRC’s state social service agencies, hospitals health systems and primary health providers. Routinely assess service needs in response to changing circumstance, i.e., consulting with residents returning from the hospital/rehabilitation to determine need for additional support. Conduct assessments for all residents participating in the program at a minimum of annually. May provide formal case management (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of resident’s situation and needs) for a resident when such service is not available through the general community. Establishes links with agencies and service providers in the community; shops around to determine/develop the “best deals” in individualized, flexible, and creative services for the involved resident(s). Assembles a directory of community services and providers and makes it available to residents, families, and management. Refers and links the residents of the project to service providers in the general community, including, but not limited to, case management, personal assistance, homemaker, home delivered meals, transportation, counseling, occasional visiting nurse, preventive health screening/wellness, and legal advocacy. Monitors the delivery of services to residents to ensure they are appropriate, timely and satisfactory. Meets with service providers as needed and appropriate. Reports all suspected abuse situations to the appropriate agency. May provide training to project residents in the obligations of tenancy or coordinate such training. Educates residents on service availability, application procedures, client rights, etc. providing advocacy as appropriate. May set up volunteer support programs with service organizations in the community. Helps the residents build informal support networks with other residents, family and friends. May educate other staff on the management team on issues related to aging in place and service coordination, to help them to better work with and assist the residents. Ensures that the cost of service providers does not exceed the resident’s ability to pay or place undue financial burden on the resident. Develop service plans with the residents that help address the needs and/or interests identified through the assessments (a plan is required for all frail residents). Ensure that all residents have access to a Primary Care Provider. B. Responsible for administrative and clerical duties. Documents contact with residents, providers, and families as well as follow-up of all out-reach and case management activities. Maintains individual files on residents, which will include psychosocial information, short and long term plans to maintain and improve self-sufficiency. Completes documentation and repor