Quoting and Sales Coordinator

The HEF Group a global leader in the science of tribology for more than 50 years and offers innovative nitriding surface treatments and PVD thin-film coating solutions for corrosion, wear and friction reduction of automotive and industrial machinery components. Today HEF is active in more than 40 countries throughout Europe, Asia, and the Americas, engaged in providing Liquid Nitriding services & chemicals; PVD based coating services; tribology testing services; and supplying engineered sleeve bearings & bushings for demanding industrial applications. HEF Group operates a global service jobbing network that provides our nitriding treatments and PVD coating services to manufacturers of automotive components and precision components used in industrial equipment such as pumps, valves, compressors, hydraulic gearboxes etc. TS USA, a subsidiary of HEF Group, which operates several processing facilities in the US, is seeking an experienced Quoting and Sales Coordinator. For more information about HEF, please visit www.hefusa.net . Key Responsibilities Quoting & ERP Support Prepare accurate and timely quotes for two manufacturing sites Enter all quote information into the ERP system Collaborate with Plant Managers to gather pricing, lead times, and production details Route completed quotes for the Sales team for follow‑up and further customer communication Schedule meetings as needed for quote review or discussion with sales, operations, and management Maintain organized records of quotes and related documentation Sales Support & Follow‑Up Monitor and manage the shared sales inbox outside of CRM workflows Follow up on aging quotes and coordinate with Sales on next steps Log all new sales calls and inquiries into the CRM system Maintain and update customer contact lists to ensure accuracy Support the Sales team with coordination and administrative assistance as needed Front‑Line Communication Handle all incoming calls for the company Professionally route calls to appropriate departments or individuals Serve as a positive and knowledgeable first point of contact for customers, vendors, and partners Marketing & Operations Support Assist the Marketing Department with coordination, data management, and execution support as needed Support the Operations Manager with reporting, scheduling, and administrative coordination Help facilitate communication between sales, marketing, and operations teams Reporting & Sales Operations Track key sales, quoting, and operational KPIs Generate basic reports related to sales activity or production data (reporting only) Ensure consistency and accuracy across ERP, CRM, and internal sales records Identify opportunities for improved efficiency within quoting and sales support processes Qualifications Minimum 2+ years’ experience in customer service, inside sales, and/or sales operations Demonstrated personal leadership (leading by example, positive attitude, problem-solving, mentoring of others, initiative) Strong experience with ERP systems required Experience using CRM systems for sales tracking and reporting Effective listening, communication (verbal and written) skills Comfortable in a fast-paced, customer-driven, change-focused environment Ability to manage multiple priorities across two manufacturing sites Good judgment, problem-solving, and decision-making ability Team player who works productively and demonstrates leadership potential Ability to perform business math and read financial reporting Computer experience – Microsoft Outlook, Excel, and Word Benefits: Benefits start 30 days from hire 1st of the next month 9 paid holidays + birthday off PTO accrual and personal time 401K with company match after a year HEF and TS US is an Equal Opportunity Employer. HEF and TS USA does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.