Job Description
Real Estate Operations Coordinator Your Opportunity:You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America.Come grow with us as our Operations Coordinator.We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success.Show up with the will and commitment to succeed.This role supports a high-performance business operating excelling in luxury residential real estate, new construction, and investor advisory.In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.Who Develops You:Team Operator What You're Great At:You are an organized, methodical, and driven professional with a servant leader's heart.Systems are your jam -- creating them, implementing them, refining them.Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others.You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.You are comfortable operating in a fast-paced, high-discretion environment where luxury clients, developers, and investors expect precision, professionalism, and confidentiality.What You'll Do:Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.Ensure systems support both traditional luxury clients and repeat investor clients with multiple active transactions.Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.Segment and maintain databases for luxury buyers/sellers, developers, real estate investors and real estate agents.Own the agent onboarding process, including holding trainings in person and virtually.This role is remote-first, requiring comfort leading systems, trainings, and accountability virtually.Follow the systems for our productivity rhythms to ensure agent productivity.Plan and execute client events that are done at a high level to drive business referrals.Events may include luxury client experiences, investor events, and educational or relationship-based gatherings.Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.Assist with tracking expenses related to investor projects, staging, marketing, and events.Create and maintain the team's operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.Document processes that support off-market deals, new construction, and investor transactions.Keep the team leader informed of any challenges that arise and bring potential solutions.Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.Must be self-disciplined and effective in a remote work environment with strong communication and follow-through.Complete the listing launch and contract to close process for all transactions.Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.Enter listing data, descriptions, and pictures into MLS.Coordinate photography, staging, sign installation, and other listing launch functions.Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.Read all aspects of contracts in order to execute obligations and to maintain accurate and compliant transaction files (inspection reports, receipts, bills, etc.) Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing.Generate reviews and referrals from clients during and after the transaction.Support higher-complexity transactions including luxury listings, off-market deals, and investor portfolios.Comfortable managing multiple luxury and investor transactions simultaneously with precision.Skills and Character Necessary:Notice and take pride in the details Team player Proven ability to lead yourself and others with conviction Self-motivated Owning projects once asked to do them and following up with status updates Ability and desire to focus on one task for at least an hour during time blocks Positive and direct communication, both written and verbal Ability to problem solve and use critical thinking daily Have a do whatever it takes mentality Follow a current process as well as improving them and