Job Description
Description:Position Status:Full-Time Supervisor:Clinic Manager What You'll Do:Greets customers in a polite, prompt, and helpful manner.Provides any necessary instruction/directions.Informs appropriate department/person of customer's arrival.Updates patient information (such as insurance cards, driver's license, authorizations, and referrals).Administers tablets for completion of personal health information including privacy policies and financial policies.Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.Give detailed explanation of benefits and financial agreements.Answers phones in a pleasant manner and deals with customer needs expeditiously.Schedules follow-up appointments, as required by physician teams.Enters charges into computer system.Prints charge tickets and necessary paperwork for next day clinic.Balance daily collections with time of service payment, summary report, and prepares deposit slip.Daily:Carries out appropriate actions related to hold and practice buckets.Accepts deliveries, logs and distributes to appropriate parties Requires predictable and consistent attendance Requirements:What You'll Need:Must have a High School Diploma or equivalent.Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.Must have exceptional customer service skills.Familiarity with insurance benefits is a plus.Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.#Clinic1.