Job Description
Job Title:Receptionist/Client Experience Coordinator (Part-Time) Location:Edmond, OK Job Type:Part-Time (In-Person) Pay:$18.00 - $26.15 per hour (based on performance, experience, and reliability) Expected Hours:22-24 per week Are you the kind of person who sees what needs to be done and handles it without being asked? Do you thrive in structured environments, stay calm under pressure, and communicate with both warmth and clarity? At New Vision Counseling and Consulting, the first voice a client hears matters.That first call often determines whether someone takes the courageous first step toward healing.We are hiring a high-capacity, high-integrity professional who understands that this role is mission-critical to our organization.This is not a passive front desk position.This is the operational heartbeat of the office.About Us New Vision Counseling and Consulting is a faith-based counseling practice with two locations, one in Edmond and the other in Oklahoma City, where Christian values and clinical excellence work together to change lives.We are grounded in integrity, growth, teamwork, and transformation.The front desk sets the tone for everything that follows.When this role is strong, the entire organization is stronger.Work Environment & Structure This is an in-person role at our Edmond office.You will be in the office the majority of your scheduled hours.Most of your daily responsibilities involve:Phone communication Email and text communication Working inside computer systems Coordinating schedules and managing details in real time Approximately 80-90% of your day will involve client contact over the phone or through computer-based systems.You must genuinely enjoy working on the phone while managing multiple digital tools at once.Responsibilities:Client Connection & Scheduling (Primary Focus - 85% of Role) Answer and return calls with warmth, confidence, and clarity Convert incoming inquiries into scheduled appointments using a structured phone script framework Navigate common client concerns with empathy and professionalism Manage therapist schedules inside Simple Practice (EHR) with precision Confirm appointments and proactively reduce cancellations Communicate clearly with therapists regarding scheduling needs Maintain the office during the day, ensuring a clean, organized, and welcoming environment Maintain a professional, orderly office atmosphere Assist the owner and others in administrative tasks as needed You will be responsible for protecting the schedule, maintaining accuracy, and ensuring clients feel cared for from the first interaction.Administrative Execution Log communication accurately and consistently in the system Send and monitor intake paperwork Track scheduling details and follow through on loose ends Assist in other administrative work as assigned Assist with onboarding checklists and operational systems Identify small problems before they become big ones Maintain office supplies and daily organization This role requires initiative.We are not looking for someone who waits for direction.We are looking for someone who takes ownership.Required Traits & Qualifications Confident and articulate on the phone Highly organized and detail-driven Strong problem-solving ability Tech-comfortable and quick to learn new systems Emotionally steady when conversations are sensitive Strong follow-through and reliability High level of integrity and professionalism Personal and working knowledge of Christian values Comfortable supporting clients who express emotional or faith-based concerns This position requires consistency, maturity, and accountability.Reliability is non-negotiable.Preferred Experience Receptionist or administrative experience Medical, dental, counseling, or healthcare front office experience Experience managing multiple calendars or scheduling platforms Experience handling emotionally sensitive client interactions Schedule 22-24 hours per week Wednesday 12:00-5:00 Thursday 8:00-5:00 Friday 8:00-5:00 In-person at 1073 N.Bryant, Edmond, OK 73034 Consistency in attendance and punctuality is essential to this role.Compensation Starting pay begins at $18.00 per hour, with the opportunity to earn up to $26.15 per hour based on demonstrated performance, reliability, and contribution to scheduling excellence.You can also earn daily bonuses based on performance.We are intentionally offering a strong compensation range because we are seeking high performance and long-term stability.Why You'll Love Working Here Be part of a faith-driven team with a mission to change lives Use your skills to directly impact people's healing journeys Work in a structured, supportive, and growth-oriented environment Be trusted with meaningful responsibility We truly live our 5 Core Values that create the New Vision Difference COACHABLE - Honest feedback creates a culture of continuous growth where everyone wins.INTEGRITY - We are transparent, honest, and do what we say.FAIT