Job Description
About Us: Smitten Kitten is a premier retail, grooming, and cat boarding company with two convenient locations in Des Moines and Ankeny. We are dedicated to offering top-quality cat products, exceptional grooming services, and first-rate cat boarding care. We are currently looking for a friendly and organized Receptionist/Retail Associate to join our team and contribute to the smooth operation of our business. Job Summary: As a Receptionist/Retail Associate at Smitten Kitten, you will be the first point of contact for our customers, providing exceptional service both in-person and over the phone. Your role will involve managing the front desk, assisting customers in our retail store, and ensuring a welcoming and organized environment. Additionally, you will help with the care and well-being of the boarding cats, including feeding, cleaning up after them, and maintaining a comfortable environment for their stay. You will also assist with scheduling and coordinating grooming services. Key Responsibilities: Front Desk Management: Greet customers and visitors with a warm and friendly demeanor. Answer and direct phone calls, taking messages as necessary. Schedule appointments and manage the booking system for both cat boarding and grooming services. Customer Service: Assist customers with inquiries, provide information about our products, grooming services, and promotions. Offer personalized recommendations based on customer needs. Handle customer inquiries and resolve any issues promptly. Retail Operations: Assist with stocking and organizing merchandise on shelves and displays. Maintain a clean and orderly retail environment. Operate the cash register and accurately handle transactions. Cat Boarding and Grooming Support: Assist in the check-in and check-out process for boarded cats. Care for the boarding cats, including feeding, watering, and cleaning up after them. Maintain a clean and comfortable environment for the cats. Ensure that all required paperwork and records are completed accurately. Assist with scheduling and coordinating grooming services. Communicate with customers regarding their cats' stay, grooming appointments, and any special instructions. Cleaning and Maintenance: Ensure the front desk area, retail space, grooming, and boarding facilities are kept clean and sanitized. Perform routine cleaning tasks such as sweeping, mopping, and disinfecting. Compliance: Adhere to company policies, safety protocols, and cat care guidelines. Maintain accurate records related to cat boarding, grooming, and retail transactions. Additional Opportunities: Candidates with an interest in social media or window design will have an opportunity to apply their skills. Qualifications: High school diploma or equivalent. Previous experience in a receptionist, retail, or customer service role preferred. Passion for cats and a basic understanding of cat care. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to work independently and as part of a team. Flexibility to work on Mondays and other flexible days. Physical Requirements: Ability to stand, walk, and lift objects up to 50 pounds. Comfortable working in a retail environment with cats. Benefits: Competitive hourly wage plus tips. Employee discounts on retail products, grooming services, and cat boarding services. Full-time staff members are eligible for a salary with paid time off after 90 days. Opportunities for growth and advancement within the company. Job Types: Full-time, Part-time Pay: $14.00 - $16.00 per hour Benefits Employee discount Shift: Day shift Ability to Commute: Des Moines, IA 50312 (Required) Ability to Relocate: Des Moines, IA 50312: Relocate before starting work (Required) Work Location: In person