Job Description
Full-Time • Non-Exempt • Onsite • Port Clinton, OH Clinic Operations About the Role We’re hiring a compassionate, detail-oriented Receptionist to support our busy healthcare clinics and deliver an exceptional patient experience. In this role, you will be the first point of contact for patients, helping ensure efficient operations through professional communication, accurate scheduling, and reliable administrative support. This position plays a key role in keeping our clinic running smoothly and maintaining high-quality patient care. What You’ll Do Patient Registration & Scheduling Greet patients with professionalism and warmth to create a positive first impression. Schedule and manage appointments in the Electronic Medical Record (EMR). Document and route phone and portal messages to appropriate staff for follow-up. Verify insurance, collect copayments, and update patient demographic information. Patient Experience & Front Desk Operations Maintain an organized, welcoming reception area for all patients and visitors. Communicate wait times and delays, ensuring a clear and comfortable experience. Prepare end-of-day reports, deposits, and scheduling materials. Clinic Support & Collaboration Coordinate with providers and clinical staff to support efficient daily operations. Assist with scanning, labeling, and organizing documents in the EMR. Support no-show and cancellation reduction by completing reminder calls and reports. Systems & Administration Utilize EMR, Passport, and multi-line phone systems to manage patient data and calls. Maintain compliance with HIPAA, internal policies, and regulatory requirements. Apply Today! High school diploma or GED (or equivalent experience). Strong organizational, verbal, and written communication skills. Ability to work under pressure with professionalism and tact. Proficiency with EMR systems, multi-line phone systems, and Microsoft Office tools. Preferred Experience as a medical receptionist or in a healthcare environment. Knowledge of medical terminology and HIPAA best practices. Data entry accuracy and familiarity with appointment scheduling systems. Magruder Hospital is an Equal Opportunity Employer and provides equal employment and advancement opportunities to all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran status, disability, or any other protected class under the law. Magruder Hospital is a Drug Free Workplace. Any offer of employment will be contingent upon satisfactory completion of pre-employment drug screening, including screening for the presence of nicotine, satisfactory completion of background verification, and the results of a post-offer medical and physical examination.