Job Description
Job Summary The Regional Client Executive is responsible for the overall strategic management, growth, and financial performance of all strategic health systems within an assigned region and may also oversee selected key health system relationships within the region. This role serves as the primary executive owner of strategy development and execution, client relationship through the sales cycle, ensuring delivery, optimization, and expansion of a comprehensive portfolio of health system solutions including 340B services, health system-based pharmacy services, immunizations, employee pharmacy access programs and other programs. The RCE works cross‑functionally across enterprise support center teams (including legal, product, strategy, operations, compliance, clinical, marketing, finance, and others) and with store operations leadership to ensure seamless execution and value realization for health system partners. The role may oversee direct reports and provide leadership to matrixed customer focused and support resources aligned to assigned accounts and region. Success is measured by new and renewal financial performance, account growth and expansion of service lines, advancement of strategic partnerships, and effective leadership of internal processes, teams, and cross‑functional collaboration for the region. Job Responsibility Provide strategic direction and day-to-day leadership for the Client Management team, aligning departmental goals with organizational objectives. Oversees all aspects of post-sale client engagement to ensure sustained satisfaction, trust, and long-term partnership success. Executes strategies to grow existing accounts through deeper adoption of solutions and introduction of new services or products. Leads the escalation and resolution process for complex client issues, ensuring efficient cross-functional coordination and client satisfaction. Provide strategic direction and day-to-day leadership for the Client Management team, aligning departmental goals with organizational objectives. Oversees all aspects of post-sale client engagement to ensure sustained satisfaction, trust, and long-term partnership success. Executes strategies to grow existing accounts through deeper adoption of solutions and introduction of new services or products. Leads the escalation and resolution process for complex client issues, ensuring efficient cross-functional coordination and client satisfaction. Guides the team in helping clients maximize value from installed solutions through best practices, performance reviews, and consultative guidance. Maintains active, transparent communication with key clients, addressing needs proactively and fostering executive-level relationships. Defines, implements, and tracks KPIs to assess client engagement success, solution adoption, retention, and satisfaction levels. Collects, analyzes, and shares client feedback to influence internal strategies related to service delivery, product development, and client experience. Partners with sales, marketing, product development, and operations to ensure a coordinated approach to client success and solution implementation. Collaborates with Client Executives to contribute to strategic account planning, supporting client objectives and business alignment. Provides leadership with comprehensive reports on account health, expansion activities, retention risks, and resolution metrics. Recruits, onboards, mentors, and develops a high-performing Client Management team, building a culture of accountability, service excellence, and continuous improvement. About Walgreens Founded in 1901, Walgreens ( www.walgreens.com ) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications Bachelor’s and at least 6 years of experience in Business, Healthcare Administration, or a related field OR High School/GED and at least 9 years of experience in Business, Healthcare Administration, or a related field Experience in client success, account management, or client services in healthcare or pharmacy services. Demonstrated success in building and leading high-performing client-facing teams. Strong strategic thinking, leadership, and problem-solving capabilities. Excellent communication, presentation, and relationship management skil