Regional Director of Operations (Multi-Site Dental Operations)

WE KINDLY ASK THAT APPLICANTS DO NOT CALL THE OFFICE TO INQUIRE ABOUT JOB APPLICATION STATUS. WE WILL CONTACT QUALIFIED APPLICANTS DIRECTLY. RECRUITERS AND STAFFING AGENCIES- PLEASE DO NOT CONTACT US REGARDING THIS POSTING Job Title : Regional Director of Operations (Multi-Site Dental Operations) Salary Range : $90,000-$110,000 (Exempt) Employment Type : Full-time Department : Front Office Reports to : Vice President of Operations Schedule : Primarily Monday-Thursday with occasional Friday support as needed. Location : Remote/ Travel-Based within Southern California (North & South Orange County, Inland Empire, San Fernando Valley, & Bakersfield) Position Overview : The Regional Operations Director (ROD) is a hands-on leader responsible for driving operational excellence, patient experience, team development, and growth across multiple dental implant centers. This role ensures every office consistently delivers exceptional customer service while operating in alignment with the company’s core values, clinical standards, financial goals, and operational expectations. The ROD partners closely with Office Managers, providers, and support teams to cultivate a culture of accountability, compassion, professionalism, and continuous improvement. This leader serves as both a coach and operational strategist, focused on growing office performance, strengthening team culture, and delivering outstanding patient experiences. This is a full-time, remote/travel-based leadership role requiring regular in-office support and travel throughout assigned regions, including: North & South Orange County Riverside County San Fernando Valley Bakersfield Core Focus Areas: Customer Service Excellence & Patient Experience Champion a patient-first culture centered on compassion, communication, trust, and service excellence. Ensure every office consistently delivers an exceptional patient journey from consultation through treatment completion. Support teams in resolving escalated patient concerns with professionalism, empathy, and urgency. Coach Office Managers and front office teams on hospitality standards, communication skills, and service recovery techniques. Maintain high patient satisfaction scores, online reputation standards, and referral relationship excellence. Partner with providers and teams to maintain an organized, welcoming, and efficient patient experience across all locations. Leadership, Culture, & Team Development Inspire and develop high-performing teams that reflect the company’s core values and mission. Create a culture of accountability, collaboration, positivity, and growth. Provide leadership, coaching, and operational guidance to Office Managers and front office teams. Support recruitment efforts by identifying and hiring candidates who align with company culture and service expectations. Facilitate onboarding, training, and continued professional development for office leadership and team members. Conduct regular coaching sessions, leadership development meetings, and quarterly performance reviews. Recognize and develop future leaders within the organization. Multi-Site Operations Management Oversee daily operations across multiple locations to ensure consistency, efficiency, and operational excellence. Monitor office workflows, scheduling optimization, treatment presentation processes, and financial performance. Conduct operational audits to ensure compliance with the company procedures and financial accountability. Support new office openings, staffing coordination, and operational readiness initiatives. Provide interim operational support when needed for Office Manager or front office coverage. Ensure offices maintain cleanliness, professionalism, organization, and brand standards. KPI Management & Growth Accountability The Regional Director of Operations is responsible for driving measurable growth and operational performance across all assigned offices. This role will regularly review, analyze, and coach teams on key performance indicators (KPIs) to ensure offices meet growth and service goals. Key Performance Metrics Include Production & Collections Growth Schedule Utilization & Provider Efficiency New Patient Growth Referral Growth & Retention Patient Satisfaction & Online Reviews Payroll Efficiency &