Job Description
Brief Description The Regional Director, Sales and Operations is a highly mobile, performance-focused role designed to provide hands-on operational and leasing leadership to site teams, performance optimization across a small group of assets (typically 2–3 communities), and assist with research and support of pipeline projects. The position partners closely with Operations Leadership, Asset Management, Development, and onsite teams to drive performance, stabilize operations, and execute strategic initiatives across the asset lifecycle. This role is intended for a motivated, high-expectation operator with strong analytical skills, revenue and demand-generation acumen, and an understanding of real estate finance principles and the development process. The Director must be able to proactively and quickly and accurately diagnose and overcome complex operational challenges, prioritize leasing velocity, and protect revenue while driving disciplined execution. The Regional Director, Sales and Operations is not solely an operational supervisor. They are the primary sales leader for their portfolio and are expected to drive performance standard, enforce accountability, and inspire and foster growth. The role will also be heavily involved in pre-operations and development support, providing analysis and recommendations from due diligence through construction and stabilization. This position can be based out of Tampa FL, Orlando FL, Raleigh NC, Charlotte NC, or Richmond VA. Essential Duties And Responsibilities Portfolio Performance Serve as leader for assigned communities, providing support and empowerment on leasing, sales, and marketing strategy, expense management, unit acceptance, staffing structure, and service delivery Quickly and proactively diagnose and anticipate performance gaps (conversion, closing, lead generation, occupancy dips, NOI, customer experience, compliance) and develop clear, actionable improvement plans to which onsite teams are held accountable Translate asset management strategy into executable onsite tactics Operational Execution Lead targeted interventions at underperforming or transitioning assets (lease-ups, staffing resets, ownership transitions) Support implementation and compliance of SOPs, systems, and new initiatives, ensuring consistency and adoption at the site level Partner with onsite leadership to elevate operational rigor, accountability, decision-making, and sales performance Pre-Operations Services Assist Operations leadership in advising on rents, budgets, unit mix, design, and marketing for proposed developments Cross-Functional Partnership Act as a bridge between Operations, Asset Management, Marketing, and partners/ownership Support ownership/partner and leadership communication and site-level readiness for investor interactions as needed Travel & Field Presence Maintain a high field presence, traveling frequently to assigned communities and/or development sites and submarkets Be hands-on and visible onsite and in markets—this role is not desk-based Requirements Knowledge and Experience Undergraduate degree with a concentration in real estate, finance, strategy, operations, marketing, or entrepreneurship MBA preferred 4–7 years of experience with progressive leadership responsibility in real estate, hospitality, franchise operations, consulting, investment management, operations; exposure to asset-level decision-making strongly preferred Experience managing teams- developing top performers and counseling under performers, ability to quickly identify and address personnel issues Strong financial and analytical foundation, including comfort with underwriting assumptions, pro-formas, operating budgets, revenue drivers, and translating financial insights into actionable operations Demonstrated ability effect positive performance results, moving seamlessly between data analysis, field execution, team management and motivation, and stakeholder management Comfort with ambiguity and imperfect information; able to form hypotheses, test solutions in real time, and make sound recommendations without extensive oversight Executive presence and communication maturity beyond years of experience; capable of interacting directly with ownership, asset management partners, and senior leadership, and onsite teams with confidence and credibility Hands-on orientation — intellectually curious but not desk-bound; eager to be onsite, understand frontline operations, and see strategies executed in the real world High standards and resilience; able to absorb feedback, handle pushback, and operate in a KPI and performan