Job Description
Portico has an amazing opportunity to join our team as a Regional Director! This position will be supporting operations in our Dallas/Fort Worth, TX region. Job Summary The Regional Director is responsible for overseeing the operational and financial performance of a portfolio of multifamily communities within an assigned geographic region. This role provides leadership to Community Managers, drives portfolio financial results, ensures operational consistency, and partners with corporate teams to execute company strategies. The Regional Director plays a critical role in maximizing asset value, occupancy, revenue, and resident satisfaction. Key Responsibilities Portfolio Leadership & Team Development Recruit, hire, train, coach, and develop Community Managers Provide performance feedback, evaluations, and corrective action as needed Approve compensation, bonuses, and incentive recommendations Facilitate regular Community Manager meetings and leadership training Partner with Human Resources on employee relations and staffing decisions Financial Performance & Asset Management Oversee annual budgeting, forecasting, and business planning for the portfolio Review and analyze financial statements, general ledger activity, variances, delinquencies, and write-offs Drive revenue optimization, expense control, and budget compliance Approve capital expenditures, service contracts, and major purchases per company policy Participate in monthly financial review meetings with executive and corporate leadership Operations Oversight Ensure consistent execution of company policies, procedures, and operating standards Conduct regular community inspections focused on operations, leasing, maintenance, curb appeal, and safety Support lease-ups, new developments, and acquisitions through operational guidance Ensure data accuracy, reporting compliance, and timely completion of required documentation Provide leadership support during emergencies and critical operational issues Leasing, Marketing & Revenue Strategy Provide strategic guidance on leasing performance, renewals, pricing, concessions, and occupancy strategies Monitor leasing reports, market surveys, shopping reports, and call evaluations Identify underperforming communities and lead corrective action plans Partner with marketing leadership on advertising and outreach strategies Maintenance & Capital Oversight Oversee maintenance operations to ensure service standards, unit turns, preventative maintenance, and curb appeal Approve capital projects, vendors, and contractors and ensure insurance and safety compliance Partner with regional maintenance leadership to ensure quality, efficiency, and budget adherence Resident Experience & Customer Service Ensure a high level of customer service across all communities Assist with escalated resident concerns and grievance resolution Ensure consistent enforcement of community policies and service standards Collaboration & Special Projects Partner with corporate teams including Operations, Marketing, HR, Accounting, Construction, and IT Maintain productive relationships with vendors and external partners Lead and support special projects and strategic initiatives as assigned Qualifications Experience & Education 4+ years of property management or related business experience required Prior multi-site or regional leadership experience preferred Bachelor’s degree required; MBA or Master’s degree preferred or equivalent experience Skills & Competencies Strong leadership, coaching, and people management skills Advanced financial acumen with experience managing budgets and portfolio performance Excellent communication, presentation, and relationship-building abilities Ability to manage multiple priorities in a fast-paced, multi-site environment High level of professionalism, discretion, and accountability Proficiency with Microsoft Word, Excel, and property management software (OneSite, Yardi, or similar preferred) Physical & Work Requirements Ability to travel regularly within assigned region Ability to stand, walk, climb stairs, and lift up to 30 pounds Work indoors and outdoors in varying weather conditions High-responsibility role with frequent deadlines and financial a