Job Description
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. Why is this role important at Infobip? As a key contributor to Infobip’s regional growth strategy, for our Rich Communication Services (RCS) solutions in North America (NAM), the Regional GTM Manager – RCS plays a vital role in driving the commercial success of RCS by enabling strategic partnerships and executing go-to-market (GTM) initiatives. Infobip is a critical enabler in the ecosystem—working closely with carriers, Google, and Partners; and this role will play a key part in owning/managing these relationships while working with our internal teams to bring RCS solutions to market more effectively. More About What You’ll Be Doing Product Growth & Business Execution Drive product sales and adoption in the region, achieving revenue and profitability targets. Translate company/base strategy into regional execution plans, ensuring business momentum and sustainable growth. Attend customer meetings, propose strategic sales initiatives, and provide commercial guidance. Work closely with our Sales Squad and Chapter Leads, equipping them with product knowledge, updates, and ongoing support. Sales Alignment & Customer Engagement Act as a trusted partner to regional sales teams, providing product training, sales support, and strategic guidance. Engage directly with customers, building relationships, understanding their needs, and identifying opportunities for product adoption, feeding this into product teams. Actively support key sales cycles, leveraging product expertise to drive conversions and revenue growth. Product Expertise & Market Insights Maintain deep expertise in the product’s features, benefits, and competitive positioning. Serve as the go-to product expert for the region, assisting both sales teams, customers & partners. Gather and analyze market feedback, customer insights, and competitor trends, sharing these insights with HQ teams (Product Management, Marketing, etc.) to refine product strategy. Cross-Functional Collaboration & Communication Align closely with HQ teams (Product Management, Marketing, and Sales Leadership) to ensure GTM alignment and knowledge sharing. Work with Unfix (Product) bases to ensure seamless collaboration on product initiatives. Partner with VPs and Sales Directors to align product strategies with overall sales objectives. Collaborate with Operator Partnerships, Revenue Operations, Compliance, Analysts and Regulatory teams to support product success and optimize processes. Partner Relationships Own and develop key ecosystem partnerships, building solid relationships to drive product enhancements, leverage incentives, joint events and marketing to keep Infobip as a top preferred partner. Build strong relationships with regional industry regulators to enhance our market positioning. Actively arrange events and participate in Partner events to position Infobip more prominently in the market. More About You And Your Qualifications A minimum of 5-7 years of experience in Go-to-Market strategy, Product Marketing or a specialist role driving product adoption within a defined market. Strong influencing and communication skills a must. Prior experience in public speaking is a plus. Experience working closely with Product teams on product enhancement and process optimization. Strong product knowledge, from offering and provisioning to onboarding, functionalities, and monetization strategies. Solid understanding and related experience in full sales cycle. Possesses an operational focus/mindset and can work with a lot of moving parts easily. Proven success in GTM implementation with growth in targeted areas/regions. Preferred experience in CPaaS channels (e.g., SMS, MMS, RCS) or the telecommunications industry highly desired. CPaaS with GTM