Job Description
About Removery: Join us at Removery - the global leader in laser tattoo removal. We aim to normalize tattoo removal and empower people to feel comfortable in their skin. We provide the highest quality of service and care at every stage of our clients’ removal or fading journeys. Removery was formed in 2019 through a merge of the four leading tattoo removal brands. Now, with more than 150 studios located in the United States, Canada, and Australia, and over two million successful treatments to date – we’ve raised the standard for the entire industry. Using best-in-class innovative PicoWay® laser technology, we ensure safe and effective tattoo removal. The foundation is in place continue growing globally, as we are committed to making tattoo removal safe and accessible to as many people as we can. POSITION OVERVIEW Reporting to the SVP of Operations, the Regional Manager will lead the allocated region in providing outstanding tattoo removal services to our clients and drive operating results. The role will include broad operational and people management for the region and be focused on business outcomes through activities and analysis by driving leads through local channels, improving selected KPI metrics including show rates and conversions. Regional Managers are responsible for adequately and appropriately allocating resources to sites such that Removery objectives in staff costs are met. Additionally, you will be expected to contribute to and implement process and policy to optimize the operations of Removery locations. These include processes related to CX, consultation, treatment, follow up and reviews as well as community events. The Regional Managers will also contribute to and implement policy manuals and ensure compliance to all operational policies. POSITION RESPONSIBILITIES Provide leadership, inspiration, coaching, mentorship, and guidance to your team members to achieve engagement and drive business results Monitor and drive positive outcomes of operating metrics (KPI’s) including leads, conversions to consult, package, Tx, show rates, cancellations, artist referrals Work with Team Leads, Regional Team(s), Director of Operations, and COO to develop targets and goals for studios within region and establish annual budgets Partner with VP of Clinical Ops and clinical team to identify training needs and ensure clinical targets and outcomes are being delivered Monitor and analyze monthly P&L reporting for region and develop action plans where appropriate Co-ordinate regular and timely regional team meetings and any team 1:1 meetings Lead and implement new initiatives, gaining buy-in from team members on why changes are positive, and ensure standards are maintained across your region Analyze client feedback, develop, and implement any training or change programs to improve the CX where appropriate; Continuously assess and identify opportunities to enhance client experience Lead and implement new initiatives in partnership with the support team, and ensure proper communication to team members within your region and execution Represent Removery brand and culture Inspire team growth through targeted performance management and individual development plans to promote an environment of accountability and engagement Monitor, measure, and hold teams accountable for execution of operational expectations Additional responsibilities, as needed, to set your locations and the business up for success Responsible for overall plan to execute artist relationships in region. Develop new relationships, nurture existing relationships Develop targets for referrals Produce reports for region on relationships stats Lead the local area marketing plan Understand the local community Identify opportunities to develop relationships within community ie: sponsorships, education Liaise with marketing team to develop any collateral for region Manage the distribution of any promotional material, report on this where possible Provide training for team(s) to successfully maintain marketing programs Ensure optimal time management of human resources Identify any training or career development needs and work 1:1 with team members to ensure optimal engagement Identify and communicate team capabilities to leadership and create an environment of talent development within your region Liaise with Location Development team in identification and management of the new location openings within your region Aid in on the ground project management for new location projects Attend weekly updates for all projects in regions Partner